Restaurant General Manager - Moes

Moe's Southwest Grill Norcross , GA 30071

Posted 1 week ago


The Restaurant General Manager is responsible for providing outstanding leadership to the restaurant team and will provide an environment in which franchise operators will learn how to successfully run a Moe's restaurant. In addition, the Restaurant General Manager is responsible for achieving targeted results related to exceptional guest service, sales growth, profitability, people development, management of quality/service/cleanliness standards, facility maintenance, and local store marketing. He/she will be accountable for upholding all Moe's values through the creation and implementation of all training:

  • Act with Integrity: We believe that all of us have the responsibility to adhere to the highest level of moral character and ethical standards. We treat everyone with respect. We do the right thing.

  • Add Value: We believe everything we do should add value for our guests, associates, and Franchise Partners.

  • Infuse Passion: We believe that our passion and enthusiastic welcome are the foundation of our Brand. Everyone must bring this passion to our relationships, our restaurants and our food every day.

  • Provide Leadership: We believe great leadership establishes the foundation of our long term success. We believe it is our responsibility to develop leaders by providing the environment, training, and tools to enable people to reach the limits of their capabilities.

  • Think Sustainability: We believe that our clear vision of the future is born from understanding our history, loving where we are, and continually sharing the Moe's culture with th4e world. We will always be true to who we are.

  • Know & Share the Brand: We believe that our clear vision of the future is born from understanding our history, loving where we are, and continually sharing the Moe's culture with the world. We will always be true to who we are.

  • Be Yourself: We believe it is important not to take ourselves too seriously, that everyone is different and we celebrate that this individuality fosters creativity. We mean it when we say, "it's ok to be different, and come as who you are."


  • Ability to work days, nights, and weekends as necessary

  • Quick service or fast casual operations industry experience a plus

  • Ability to be proactive, self-motivated, and self-directed

  • Demonstrated leadership abilities

  • Demonstrated commitment to excellent guest service

  • Excellent interpersonal skills/demonstrated ability to be flexible and effectively work with others as a team

  • Excellent communication, organization and problem solving skills

  • Demonstrated track record for flexibility and urgency in prioritizing and organizing projects

RESPONSIBILITIES/SKILLS: To include but not limited to:


  • Submits accurate key performance indicators workbook to Accounting on weekly basis in a timely manner

  • Effectively communicates budget variances with KPI workbook

  • Communicates financial goals to the management team and employees and provides direction to achieve those goals

  • Uses proper planning and formulates realistic goals for achieving budgeted financial results

  • Executes proper security and cash handling and control procedures and hold managers and cashiers accountable to adhering to policies and procedures

  • Performs or delegates daily and weekly inventories accurately and timely

  • Performs accurate end-of-period inventories

  • Places food, produce, paper, and supply orders in a timely manner to insure proper levels are maintained at all times

  • Consistently maintains labor, food and supplies costs within budget

  • Utilizes and maintains all reporting and tracking systems for financial results

  • Maintains high level of integrity in all financial reporting

People Development

  • Provides clear direction and leadership to all managers and employees during each shift

  • Serves as a role model to all employees and managers by setting the example and maintaining professionalism in the restaurant

  • Promotes an "Open Door Policy" in the restaurant and is accessible to all employees

  • Interviews hourly employee candidates and makes hiring decisions

  • Conducts new hire orientation and is personally involved in new employee training

  • Submits hourly employee new hire paperwork, New Hire/Change Forms, Termination Notification Forms, and bi-weekly payroll spreadsheets to Payroll and/or Human Resources in a timely manner

  • Ensures that systems, materials and people are in place to provide for quality employee training

  • Minimizes employee turnover by:

  • Hiring candidates who possess quality characteristics and have a good work history

  • Being personally involved in the orientation and training of all new employees

  • Providing a positive work environment for all employees

  • Identifying and addressing employee issues in a timely manner

  • Provides clear expectations to the management team through ongoing communications and weekly meetings

  • Prepares and executes monthly management schedules that insure proper management coverage to execute quality operations

  • Assists the District Director with interviewing management candidates as requested

  • Conducts shadow management and related training programs for Managers-In-Training as assigned

  • Develops managers to operate a shift at or above Company standards through ongoing training and coaching

  • Conducts monthly safety training for all management and hourly employees and forwards acknowledgement forms to Human Resources in a timely manner

  • Sets professional development goals for each manager assigned to restaurant and conducts performance appraisals on an annual basis and intermittently as needed

  • Counsels and properly documents performance, attendance, or behavioral issues encountered with management and hourly employees

  • Maintains proper employee staffing levels in the restaurant at all times

  • Reviews and approves hourly employee performance appraisals

  • Reviews and approves hourly employee performance counseling and terminations

  • Operates the restaurant with uncompromising integrity and superior credibility, adhering at all times to Moe's policies and procedures

Quality, Service and Cleanliness

  • Maintains all areas of the restaurant at or above all cleanliness standards or delegates responsibility to managers who are properly trained

  • Executes or delegates the completion of QSC Sales Drivers, Opening, Midday, and Closing checklists each shift as well as any supplemental checklists

  • Holds managers and employees accountable for compliance with uniform and grooming standards at all times

  • Insures that all standards and procedures for recipes and food quality are consistently met

  • Insures proper sanitation procedures are adhered to at all times

  • Maintains positive relationship with local health and sanitation officials and follows up immediately on any issues

  • Monitors and holds managers and employees accountable for established speed of service standards in the restaurant and drive-thru

  • Performs a quarterly ROSE report, in full, on the restaurant

  • Insures that guests are treated in a courteous and friendly manner

  • Follows up on all guest issues within 72 hours and ensures that they are resolved in a professional manner

  • Executes dining room management functions and guest interaction throughout shifts and holds managers accountable for doing the same

  • Maintains restaurant in like-new condition

  • Operates restaurant in a manner that displays an uncompromising attitude toward guest satisfaction


  • Maintains equipment in proper working order

  • Insures that needed equipment and facility repairs are taken care of in a timely manner

  • Performs or delegates preventive equipment maintenance on a timely and consistent basis

  • Executes restaurant upgrades and enhancements as directed by Director of Operations

  • Insures that managers and employees adhere to safety and security measures consistent with Company standards


  • Executes all national and Company-sponsored marketing events and promotions

  • Attends and actively participates in local Co-op meetings and events

  • Is aware of and participates in local community and civic events

  • Maintains involvement in local chamber of commerce, charities and civic organizations

  • Budgets, submits and executes a quarterly local store marketing plan for restaurant

  • Promotes internal marketing through suggestive selling, sampling and positive guest interaction

Attendance and Reliability

  • Consistently arrives to work on time

  • Schedules time off in advance in accordance with Company policy

  • Adheres to Company's attendance guidelines

  • Delegates responsibilities when absent from work

General and Physical Requirements

  • Majority of job responsibilities must be performed standing or walking during typical 10-hour shift

  • Frequently walks in and around the restaurant to interact with employees and monitor customer satisfaction

  • Uses a keyboard on a daily basis to enter information into a computer

  • Must be able to lift up to 30 pounds

  • Must be capable of performing any duty, of any employee, while training or while covering staffing needs

  • Must have transportation to make bank deposits, deliver orders, or run errands as needed; driving record must be acceptable

  • Performs additional duties as assigned

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Restaurant General Manager - Moes

Moe's Southwest Grill