Restaurant General Manager

Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Hotel Effie Sandestin Autograph Collection....Mirmar Beach, Florida

Overview

Come join one of the newest properties to the Marriott Bonvoy's Autograph Collection. Hotel Effie joins the brand's unique portfolio of diverse and dynamic properties, Exactly Like Nothing Else.

The Restaurant General Manager is responsible for coordinating, supervising, and directing all restaurant operations in Ovide while maintaining a profitable department and high-quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets and meet budgeted productivity while keeping quality consistently high in Ovide Restaurant.

Responsibilities

• Responsible for all day-to-day operations in Ovide Restaurant and meeting all expectations of Brand Standards and elevating the level of service.

• Work directly with the Director of Operations to increase revenues and implement new ideas throughout the restaurant through activations.

• Supervise all F&B personnel in Ovide.

• Respond to guest complaints promptly.

• Prepare the F&B budget for Ovide and monitor department performance concerning the same. Perform any necessary follow-up, including forecasting.

• Monitor industry trends and take appropriate action to maintain competitive and profitable operations.

• Work with other F&B Managers and Executive Leadership Team and keep them informed of F&B issues as they arise.

• Respond/execute to guest inquiries for Special Events in Ovide.

• Responsible for the coordination and implementation of Ovide Beverage Program.

• Prepare and submit required daily EOD reports promptly.

• Responsible for collecting and inputting all Ovide's team members tips/gratuities in ADP TimeSaver weekly.

• Prepare and submit bi-weekly payroll for Ovide and following proper payroll procedures.

• Organize and conduct department meetings regularly.

• Monitor quality of service and product.

• Provide effective leadership to hotel team members.

• Cooperate in menu planning and preparation with Executive Chef.

• Ensure timely purchase of F&B items, within budget allocation.

• Ensure compliance with all local liquor laws, and health and sanitation regulations.

• Create and develop F&B SOP's and ensure compliance.

• Ensure the training of F&B managers on SOPs, report preparation, and technical job tasks.

• Attend and/or conduct departmental and hotel training, etc.

• Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.

• Conduct and/or attend all required meetings.

Qualifications

• Must be proficient in Windows, Company approved spreadsheets, and word processing.

• Previous knowledge with IG (InfoGenesis) highly preferred.

• Must know F&B preparation techniques, health department rules, and regulations, liquor laws, and regulations.

• Long hours are sometimes required.

• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.

• Attend all hotel-required meetings and training.

• Participate in M.O.D. coverage as required.

• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the hotel's needs.

• Maintain high standards of personal appearance and grooming, including wearing the required uniforms.

• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.

• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

• Must be able to maintain the confidentiality of information.

• Perform other duties as requested by management.

• Always maintain a warm and friendly demeanor.

Education and Experience:

• At least 6 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 3 years of related experience; or a 2-year college degree and 4 or more years of related experience.