Restaurant General Manager For A New Fine Dining Concept At WSA

The Role

The General Manager is responsible for overseeing and providing an innate understanding of high-touch customer service – you are the consummate host and no detail in providing for members, guests, or our teams will go unnoticed. As our ultimate ambassador, you ensure the member services and food and beverage experience for all Members and Guests are executed to the highest levels of service, resolving all customer issues and service recoveries towards a positive outcome. Pre and post service analysis of the cost effective and efficient allocation of staffing levels per service in relation to daily reservations and or event bookings.

The General Manager will assist the Restaurant Managers with recruitment, the establishment of operating systems and the onboarding and set up of training schedules with new staff. They will also set the standards of service unique to our Operation, consistently working to improve the delivery of service and implementing all systems to ensure smooth delivery.

The ideal candidate will quickly be able to adapt to the brand, values, and culture of the company, evoking passion and excitement for the process in all involved, while providing an upbeat and positive client and team experience. Because we are a small team, we all wear many hats and are happy to roll up our sleeves and lend a hand whenever needed. Can-do attitudes and respectful inclusive outlooks are greatly valued and expected of all team members.

Reports to: COO

Direct Reports: All Teams at above locations

Requirements

This is an on the floor management position where 75% of your time will be managing the execution of service and 25% will be spent on admin.

Manage and oversee daily planning and upkeep of operations to ensure an integrated, efficient, and profitable organization.

By day, is responsible for ensuring that the team respond to all incoming requests for reservations, review profiles of members and guests to allocate appropriate tables, arrange the evening table plan, set up the evening staff briefing sheet and flag the all teams on noteworthy reservations to ensure the execution on house VIP protocols.

Recruitment + Training + Standards

The capacity to work within an ever-changing environment, assisting to develop operating procedures as the business dictates and the willingness to support in other areas as required.

Proven leadership and professional development experience with teams of individuals from a variety of departments: Events, Membership, Programming, Operations, Facilities, Marketing & Sales, IT & A/V, etc.

Lead the recruitment process, the establishment of operating systems and the onboarding and set up of training schedules with new staff.

Create an excellent work environment, the ability to bring a diverse group of humans from various experiences, countries, and cultures together centered upon teamwork and mutual respect.

Ongoing development of team members to ensure detailed product knowledge, growth and professionalism.

Attend and coordinate daily / weekly & monthly operational meetings to ensure effective coordination and cooperation between departments.

Financial

Financial acumen to support operating a multi-million-dollar business. This candidate should consider their abilities to:

Provide timely feedback on the economic and operational state of the business that trigger the development of action plans to support operational improvements including accurate unit forecasting and documentation to support

Develop and meticulously manage the business unit operating budgets; schedule frequency meetings to address actuals and adjust forecasting as needed.

Schedule bi-weekly meetings with leadership to balance expenses against forecast.

Position Qualifications include

10+ years creating and managing luxury hospitality/lifestyle hospitality experiences (e.g., F&B/Restaurant/Hotel), serving the creative and/or luxury industries.

Proven experience with opening new Restaurants, Bars, Cafés and event venus.

Demonstrated strength in working alongside a range of backgrounds, skills, and professionals. The GM must be as adept at working with hourly employees as they are at advising our COO and team members.

You pride yourself on the ability to talk to anybody; you can turn any “No” into a “Yes!”

Strong computer skills a must (Outlook, Excel, Word)

Additional Skills

Solid written and verbal communication skills

Must exhibit the ability to plan, prioritize and demonstrate exceptional follow-up skills 

Physical Requirements:

Ability to safely and successfully perform the essential job functions, including meeting productivity standards.

Ability to maintain regular, punctual attendance

Benefits

Team Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Free Food & Snacks
• Training & Development
• Team Member Referral Program - $250 for any referrals if your referral stays for 3 months, we are always looking for great candidates at fine dining places that have like-minded individuals. Please feel free to forward resumes.