Restaurant District Manager

Steak N Shake Co Batavia , IL 60510

Posted 3 days ago

Multi-unit restaurant management professionals, how would you like to take the next step in your management career with a true American classic? Join our team at Steak 'n Shake! For over 80 years, we have delighted our loyal customers with the country's best, freshest, and tastiest quick-serve dishes especially the original steak burger and our hand-dipped milkshakes. As we continue to grow, we are looking for experienced and service-focused Restaurant District Managers just like you to help us to carry on that proud tradition.

You will oversee a group of Steak 'n Shake restaurants within your assigned territory, and will be in charge of overall restaurant operations, development of your management teams, and profitability of your locations. And of course, you will ensure that each of your restaurants serves our patrons the highest quality burgers and shakes at the lowest possible prices, while providing them with the great service and the fun and welcoming environment that they've come to expect from us.

We offer competitive compensation and benefits, paid training, plenty of room for recognition, professional growth and advancement, and the opportunity to be a part of a popular quick-service brand that has become an American institution. If you have the qualifications and the friendly and outgoing personality we're looking for, we want to talk with you. Contact us today!

As a Restaurant District Manager, your primary leadership goal will be to live and teach the mission and vision of the company, setting a solid and positive example for your management team. It will be up to you to ensure that each restaurant within your district is running smoothly and that its employees always take care to make the guest the priority. Additionally, you will partner with the General Managers to ensure the overall financial health, and consistent execution of brand standards for your restaurants while developing a bench of well-trained talent for each level within your organization.

Additional duties for this role will include:

  • Directing and holding the management, service and production teams accountable for service and operations excellence

  • Ensuring adherence to Steak n Shake procedures, policies and specifications designed to deliver the highest quality burgers and shakes

  • Engaging in the hiring, coaching and direction of General Managers and Assistant Managers

  • Conducting random inspections of restaurants in your territory

  • Conducting inventory and cash audits

  • Creating and filing expense reports

  • Implementing necessary plans to meet financial and P&L goals

  • Managing restaurant budgets (including labor and food costs) and their impact on your overall territory budget

  • Responding to immediate or severe customer service needs as required

  • Developing and implementing best practices in cooperation with your management team

Benefits

Over and over again we hear that our people stay with us because they enjoy the people they work with. As a Restaurant District Manager at Steak 'n Shake, you get to have an impact on peoples' lives by making their work environment fun and exciting. If you long for more than just a desk job, we can offer you a challenging and rewarding career where you can interact with people each and every day as part of a winning team.

Your hard work and professional dedication will be rewarded with a generous compensation package, including:

  • Competitive salary commensurate with experience

  • Quarterly incentive bonus program

  • Basic life and AD&D insurance

  • Medical, vision, dental and life insurance plans

  • 401(k)

  • Short- and long-term disability available

  • Paid vacation

  • Exceptional training, development, and onboarding program

Desired Skills and Experience

We are looking for a Restaurant District Manager who combines an entrepreneurial approach and a relentless pursuit of excellence, with a firm commitment to providing an exceptional customer experience. You should be highly organized, detail-oriented and proactive with strong time-management skills and the ability to thrive in a fast-paced environment. It is also important that you display outstanding communication and interpersonal skills, as well as the ability to effectively motivate and lead your team.

Specific qualifications for the role include:

  • High school diploma; Bachelor's degree preferred

  • Minimum 3 years successful results as a Restaurant District Manager

  • Proven track record of building sales and increasing profits, as well as people development and QSC improvement

  • Leadership style with a strong focus on service and hospitality

  • Ability to demonstrate an ownership mentality, business maturity, and strong industry awareness

  • Ability to utilize tactical and strategic judgment to achieve all key business measures

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VIEW JOBS 7/15/2018 12:00:00 AM 2018-10-13T00:00 General Manager Job Description Summary Description: The General Manager is a business partner accountable for leading a single Restaurant Management and Associate team to deliver Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall responsibility for assessing Management and Associate performance to identify opportunities for development and coach for improvement. This position has primary accountability for the delivery and implementation of all Steak 'n Shake procedures, policies and specification which deliver the Steak 'n Shake Vision and Mission. The General Manager will partner directly with his/her District Manager and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization. Department: Operations - Restaurant Reports to: District Manager 1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced. Primary and Ongoing Accountabilities * Create an environment of sales growth through guest focus and delivery of Steak 'n Shake procedures and policies * Identify, Train and Develop Trainers, Operations Supervisors, Managers and Restaurant Managers * Develop, Focus and Motivate the Management team to consistently deliver the Steak 'n Shake objectives; Delighting Guests, Eliminating Unnecessary costs, Increasing quality, and Reducing Prices * Train, Coach and Inspire Associates to deliver exceptional service, food and environment to the Guest * Lead Restaurant team to deliver Every Store Perfect (ESP) and Field Results Report (FRR) measurements and financial expectations * Manage all restaurant costs to deliver positive cash flow * Maintain strict compliance with food, health, safety and security standards and procedures * Create a safe environment free of harassment * Deliver best in class QSC standards * Lead by Example * Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach * Lead Labor Management system through Labor Report analysis, schedule approval and execution of shift labor management * Has the final authority over discipline and termination decisions. Participates in hiring and promotion process Specific Duties and Responsibilities Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year: Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service Immediately address Guest concerns and complaints utilizing the Steak 'n Shake Guest Recovery Model - L.E.A.R.N. Ensure Guests are immediately recognized upon entering and as they are leaving Train and motivate managers and associates to deliver great hospitality toward all guests and other associates Consistently and effectively communicate with Managers and Associates through scheduled meetings, shift huddles, communications boards, training sessions and formal and informal coaching Create a positive team environment through selecting service oriented Associates who are aligned through shift huddles, updated communication boards, 7 day / 30 day and 6 month evaluations, and ongoing coaching Brand Protection: Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food safety practices, delighting our Guests with outstanding fresh food and training our valuable people: Verify sales forecast for accuracy and adjust due to local influences Execute the 14 point walk using the "Three in One" toolâ€" ensuring the facility is radiant, the managers and associates are motivated, stations are appropriately set up / re-stocked for meal periods, and constantly move through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved Assess current and future staffing needs, create and execute staffing plans to ensure 100% staffing on all shifts, year round Interviews and approves all associate hires utilizing the Select the Best tool â€" ensuring the candidate exemplifies the 4 I's; Image, Intensity, Integrity, Intelligence Develop and train managers and trainers on standards, job requirements and new policies and procedures Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately Deliver QSC standards through effective associate and management communication of standards and expectations Train and ensure all safety procedures are strictly adhered to Financial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices: Approve schedules following the Labor Scheduling System parameters including scheduling breaks, utilizing the 15 minute scheduler and having schedules completed and approved by the DM for posting by 5 pm on Friday Validate appropriate staffing levels of well-trained associates on all shifts Validate effective food ordering and accurate inventory levels within the restaurant Ensure proper receiving of food deliveries, storage and posting into the Food Management System Complete period and quarterly inventory and accurately post into the back office Food Management System Manage "other supplies" and small wares to ensure adequate amount of supplies are available at all times Maintain strict adherence to the cash handling and banking policies and procedures Validating effective completion of shift tools and administrative duties as designed by Steak 'n Shake Ensure strict adherence to all State and Federal regulatory laws 2. SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc. * Implements procedures, training and programs designed by Steak 'n Shake to effectively deliver the Steak 'n Shake Mission, Vision and Principles * Interviews and hires Associates within compliance of FLSA and Steak 'n Shake guidelines * Takes responsibility for financial results * Serves as a resource to colleagues and as a mentor to less experienced Managers * Analyzes and provides solutions using Steak 'n Shake programs to resolve complex problems within the restaurant 3. REQUIREMENTS: Typical minimum requirements to perform the job. * High School graduate or equivalent education preferred * Certified in all Service and Production Stations at Steak 'n Shake or equivalent experience * ServSafe certified * Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures * Positive, motivating communication skills * Strong organization and time management skills * Strong coaching and mentoring skills * Flexible and adaptable to changing circumstances * Ability to read, write, perform mathematical calculations and analyze data * Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach * Able to work in excess of 50 hours per week while standing, walking and stretching * Able to lift, carry, push and pull 30 lbs * Able to perform any task performed by a service or production associate * Able to see across the restaurant to monitor and oversee the operation * Able to legally operate a motor vehicle * Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns Steak N Shake Co Batavia IL

Restaurant District Manager

Steak N Shake Co