Restaurant Business Consulting - Operations Associate (Sept 2024 Start)

Job Description

The Operations Associate role is for you if you're interested in working collaboratively with multimillion-dollar business owners to assess their restaurants and offer them solutions to run their businesses. Our cohort training program is designed to provide a smooth transition into McDonald's so don't worry - if you are willing to learn and work hard, we will provide the know-how. You will receive coaching from industry leaders who want you to succeed and take pride in developing future leaders at McDonald's.

Why You'll Want This Job

The initial program includes interactive sessions with the US Operations team, Restaurant Training, and building your restaurant performance expertise to conduct consultative visits of our restaurants.

Operations Associates travel for consultations with restaurant owners to evaluate restaurant operations and consult to help each multimillion-dollar restaurant operate at peak efficiency levels to deliver top-notch results. You will develop holistic restaurant operations skills during rotations and training that you can apply to your role. As you acquire those skill our Field Leads will look for you to provide guidance in your area of expertise to Operators in the field who request it. You will have the opportunity to partner with operations management and leadership prior to their consultations with the franchise restaurants.

In addition, the capabilities you will acquire set you up for a variety of career paths depending on your interests and strengths, so know that beginning your career at McDonald's is choosing to give yourself options.

What You'll Do

Launch your career as you:

• Conduct objective evaluations to analyze restaurant performance across customer experience and operations.

• Protect the McDonald's brand by identifying issues that may pose risks to customer experience and brand perceptions.

• Partner with and support franchisees and restaurants

• Recognize patterns and develop expertise around common restaurant performance issues.

• Travel to restaurants to perform site visits.

• Develop expertise in Restaurant Department Management systems.

• Evaluate root causes impacting franchise restaurant operations.

• Are Open to additional relocation.

Other Notes:

• Travel for this role typically requires driving to locations up to 5 hours away and may require hotel stays.

• May require occasional overnights.