Restaurant Associate

Sears Holdings Corporation Burlington , WA 98233

Posted Yesterday

Provides "World Class" Member Service by surprising and delighting our members every day. Provides food service according to industry food standards.

  • Ensures customer care and selling are #1 priority

  • Completes all required Occupational Safety and Health Administration (OSHA)/Right-to-Know training

  • Knows the financial goals regarding sales, margin and shrink, and take steps to improve the Restaurant/Pizza Station in these areas

  • Builds customer relationships by engaging in friendly conversation with all customers, making eye contact, smiling, greeting customers, and assisting customers with inquiries and issues

  • Possesses knowledge of all areas of the store including specific locations of merchandise

  • Assists in training restaurant associates and ensures completion of compliance training of all department associates Uses the 4-Step process to train associates: Tell, Show, Watch and Support

  • Maintains a clean and efficient restaurant and work area and ensuring all associates working in the restaurant understand the importance of cleanliness in the food preparation department

  • Demonstrates strong product and service knowledge and demonstrate proper procedures in the handling of food

  • Makes sure to turn on all machines and ensures that they are functioning properly before the store opens

  • Checks supplies on a regular basis and alert the Restaurant Lead if orders are needed and ensures that add-on sale displays (ex. Cotton candy and popcorn) are replenished as needed

  • Understands all register functions including how to process all transactions and forms of tender

  • Follows corporate guidelines relating to Merchandise Claims and Control (MC&C), Known-Loss Merchandise and Open/Empty Packages

  • Responsible for providing food service according to industry food standards

  • Replenishes soda and Ice machines as needed and ensures that the soda and Ice machines are cleaned on a continual basis

  • Knows meets/exceeds the daily and hourly sales goals established for the restaurant/pizza station

  • Ensures that the proper amount of dough is prepared before store opening to avoid having to make more during peak hours

  • Keeps an accurate record of customer call-in orders ensuring that they are prepared in a timely manner

  • Performs other duties as assigned

  • Ability to have a positive and friendly demeanor

  • Ability to be cross-trained

  • Have strong verbal, writing, reading, and arithmetic skills

  • Ability to understand and follow verbal and written instructions

  • Demonstrate strong skill set in suggestive selling techniques

  • Ability to lift and move merchandise, typically a minimum of 20lbs, but could be up to 100 lbs

  • Ability to perform repetitive standing, walking, bending, lifting, stretching, and reaching

  • Retail experience or equivalent


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Restaurant Associate

Sears Holdings Corporation