Resource/Patient Flow Coordinator

Halifax Health Daytona Beach , FL 32114

Posted 2 months ago

Overview

Halifax Health is seeking a Resource/Patient Flow Coordinator for the Patient Placement Department.

Summary

This individual is responsible for patient placement and flow, transfer coordination in accordance with state and federal guidelines, and adjusting staffing levels based on organizational needs under the direction of the House Supervisor.

Job Qualifications

  • High School Diploma or GED equivalent required; Associate's degree in healthcare related field preferred

  • Two years experience in a hospital setting is required

  • Business office experience is preferred

  • Strong verbal/written communication skills and excellent customer service required

  • Ability to handle high levels of stress due to varying and unpredictable situations

  • Strong knowledge of medical terminology

  • Must have general PC operational knowledge and skills

Job Duties and Responsibilities

  • Provides outstanding customer service.

  • Demonstrate ability to perform multiple tasks simultaneously and independently, with minimal supervision.

  • Recognize and react to changing priorities.

  • Effectively communicate with physicians, peers, and nursing leadership.

  • Handles physician consults.

  • Computer skills must include the ability to input data, retrieve data, and prepare reports.

  • Evaluate, coordinate, monitor, and document all activities associated with the transfer process.

  • Coordinates communication between the referring physician and the accepting physician.

  • Verify organizational capacity and capability prior to any communication with accepting physician.

  • Maintain working knowledge of current Trauma criteria and EMTALA guidelines.

  • Notify Care Coordinator immediately of transfer related concerns, and document in the occurrence reporting system.

  • Assesses patient flow and coordinates activities to ensure accurate, timely patient placement.

  • Appropriately prioritize placement of internal transfers, direct admissions, ED, and PACU patients.

  • Provide patient data to physicians and Care Coordinator as requested.

  • Constant communication with Care Coordinator regarding patient flow and resource concerns.

  • Ensure accuracy of TeleTracking and OptiLink data.

  • Coordinate activities related to clinical resource management.

  • Maintain accurate records of CSO employees time worked in Kronos.

  • Provide reports utilizing TeleTracking patient flow data and OptiLink clinical resource data, as requested.

  • Coordinates activities to notify appropriate physician of consult within targeted timeframe.

  • Performs accurate entry of physician consults in a timely manner.

  • Utilization of Vocera, hands-free headsets, and call recording system per department guidelines/policies.

  • Performs all other duties as assigned by immediate Supervisor or Manager.

About Us

Halifax Health

Recognized by The Joint Commission as a Top Performer on Key Quality Measures, Halifax Health serves Volusia and Flagler counties, providing a continuum of healthcare services through a network of organizations including a tertiary hospital, community hospital, psychiatric services, a cancer treatment center with four outreach locations, the area's largest hospice, a center for inpatient rehabilitation, primary care walk-in clinics, a walk-in clinic specializing in women's health, two community clinics, three children's medical practices, a home healthcare agency, and an exclusive provider organization. Halifax Health offers the area's only Level II Trauma Center, Comprehensive Stroke Center, Pediatric Intensive Care Unit, Pediatric Emergency Department, Child and Adolescent Behavioral Services, complete Neurosurgical Services, OB Emergency Department and Level II Neonatal Intensive Care Unit that cares for babies born as early as 28 weeks. For more information, visit halifaxhealth.org.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Patient Registration Coordinator Adventhealth Centra Care Volusia/Flagler Float Full Time

Adventist Health System

Posted 2 months ago

VIEW JOBS 9/16/2021 12:00:00 AM 2021-12-15T00:00 Job Description Description Patient Registration Coordinator - AdventHealth Centra Care Top Reasons to work at AdventHealth Centra Care * Commitment to whole-person care, giving you the opportunity to help heal people in mind body and spirit. * Fulfilling work with people who treat you like family. * Excellent benefits, market-driven wages and career development opportunities. * Recognized for the seventh year in a row as a recipient of the Gallup Great Workplace Award as part of the AdventHealth network. * Opportunities for advancement as we expand our network across the nation. Work Hours/Shift: * Full time; Rotating schedule, two days on, two days off (Monday-Thursday 8am-8pm), split Fridays (usually 8am-2pm or 2pm-8pm), alternate weekends (required to work every other weekend, hours are 8am-5pm on Saturdays and Sundays), and some holidays You Will Be Responsible For: * Drives customer service initiatives by creating and owning the patient experience * Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously * Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data * Communicates with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information in order to perform accurate registration * Obtains client information for worker's comp and corporate accounts, and verifies authorization and service(s) requested Qualifications What You Will Need: * High school diploma or equivalency * Must maintain current CPR certification at all times. If certification is not current at time of hire, the employee must obtain a valid card within their first ninety days. Job Summary: Under supervision of the Practice Manager, the Patient Registration Coordinator is accountable for the patient's first impression of the organization by making patients feel safe, cared for and respected with an emphasis on customer service. They are responsible for the complete patient registration process. This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Adventist Health System Daytona Beach FL

Resource/Patient Flow Coordinator

Halifax Health