Resource Specialist

Join Our Team:

You are an essential piece of our healthcare puzzle! Every role is vital in enhancing our patients' lives and you have the opportunity to shine as a Resource Specialist in the Social Service Department. We're seeking individuals who are passionate about their work and ready to make a difference by joining our team. Are you prepared to contribute to our commitment to providing top-notch care to our patients?

Position Highlights:

• Hours: Hybrid

• Monday-Friday 8:30am

• 5:00pm.

• Location: MGH Main Campus

• Award winning: Rated as the #1 hospital in America in 2015 and #2 in 2019.

• Leader in Research: Mass General serves as a leader in research with more than $1 billion in research operations. Our research program spans more than 30 clinical departments and centers across the hospital. Approximately 1,200 clinical trials are taking place at Mass General at any given time.

• Employee Centered: Voted as one of the best places to work in Massachusetts!

What you will do:

1.Researches resource options for patients/families referred by social service staff. Clarifies request and translates the identified needs into appropriate options, informed by understanding of the pertinent social support system(s).

2.Educates patients and colleagues about applicable resources: their benefits, eligibility criteria, how to apply and advocacy tips.

3.Completes or assists in completing certain applications with/on behalf of patients (e.g., MassHealth Transportation

• PT-1, The RIDE 30 Day medical necessity, HIV Drug Assistance Program)

4.Updates our patient handouts and staff reference materials.

5.Orients new social service staff about our services.

6.Notarizes patient signatures on urgent documents as appropriate (e.g., Power of Attorney).

7.Attends internal and community meetings to stay current with changes and to share our knowledge.

8.Other duties as assigned, including website management, written educational materials, special assignments and projects.

What's in it for you:

• Medical Benefits: Start day 1!

• PTO: 20 days annually plus 10 paid holidays per year

• Retirement: 403b retirement savings plan with hospital match. Plus, a Cash Balance Retirement Pension plan

• Commuting: Subsidized MBTA pass (50% discount)

• Resources for child care and emergency back up care

• Employee perks: Enjoy discounts on tickets and passes for everything from ski resorts to museums to sporting events.

Additional compensation for qualified bilingual staff.

What you will need:

1.Bachelor's degree in Social Work or related field preferred.

2.Demonstrated interest in social work and/or health care.

3.Excellent customer service, problem-solving, collaboration, and teaching skills.

4.Excellent organizational skills, ability to work independently and juggle multiple projects/tasks.

5.Excellent written and verbal communication skills.

6.Computer savvy. Proficient with Microsoft Word and Outlook. Microsoft PowerPoint and Excel helpful. Experience/interest in building web-page; HTML and/or Dreamweaver experience helpful.