Resource & Referral Coordinator (Elrc 15)

PHMC is proud to be a leader in public health. PHMC requires all employees to be fully vaccinated for COVID-19 before the first day of employment. We will offer the vaccination at no cost via our Health Centers.

JOB OVERVIEW:

The Resource and Referral Coordinator collaborates closely across the Family Services team to promote the Early Learning Resource Center as a resource and referral entity, to facilitate and engage in community planning, support, partnerships, and activities with early childhood education providers, as well as other human service agencies. The Resource and Referral Coordinator performs regular compliance monitoring & reporting, establishes referral relationships, and advances community partnerships and/or formal resource sharing agreements. This position conducts activities to engage local communities to promote a single access point for families connecting clients to services reflective of reported needs. The Resource and Referral Coordinator is supervised by the Family Services Manager and primarily operates out of the Early Learning Resource Center office.

RESPONSIBILITIES:

• Support the Family Services Manager in implementing and monitoring protocol to increase the visibility and performance of the ELRC as an effective resource and referral hub.

• Provide consistent and comprehensive information in community settings (and in personal family engagement) on OCDEL programs.

• Provide information to families related to all aspects of child development (developmental stages and milestones, early screenings and vaccinations for health, evidence-based programs, early intervention, etc.).

• Establish processes to support timely and supportive family navigation of intake procedures in transitioning to ELRC services, including obtaining necessary documentation without family burden, and monitor adherence to the process.

• Be attentive to CCW regulation for all priority groups, including TANF, Former TANF, Families Experiencing Homelessness, and Teen Parents, and family referral approach demonstrates knowledge of such regulations.

• Be responsible for managing an assigned caseload.

• Work collaboratively with other department Coordinators and the Family Services Manager to promote client-centered services and participation of families in all ELRC services and in access to meaningful community resources.

• Work with the Family Services Manager to ensure compliance with OCDEL regulations and timeframes and to conduct regular compliance monitoring, quality control activities, and outcomes reporting for optimal performance.

• Support the Family Services Manager in implementing protocol to ensure case management deliverables and meet ELRC objectives for resource and referral.

• Complete ongoing required and growth professional development to remain current on ELRC policies and procedures, to understand the scope of resources available to regional families, and to develop internal and external collaboration to promote access to the full scope of resources.

• Develop reports as necessary.

• Perform additional duties as assigned.

SKILLS:

• Ability to plan, organize, analyze, and function independently

• Demonstrated decision-making and problem-solving skills

• Ability to develop and maintain effective working relationships with stakeholders; ability to display professional behavior when interacting

• Ability to maintain a high level of confidentiality and sensitivity

• Working knowledge of personal computers and networked systems, as well as their use and application for database management, tracking, and reporting

• Knowledge of word processing, spreadsheets, and PowerPoint

• Ability to maintain accurate records, analyze data, and prepare reports. Demonstrated proficiency with computer software programs (Microsoft Word, Access, etc.) and data entry

• Strong organizational, time management, and follow-up skills

• Proven ability to work under pressure, perform concurrent multiple tasks, identify and prioritize issues/ work assignments, and meet deadlines

• Good written and verbal communication skills

• Proven ability to demonstrate leadership skills

• Self-motivated with the ability to work with minimal supervision

• Preferred: Knowledge of public social services and/or public funding (e.g. Child Care Works, Pre-K Counts, Head Start)

EXPERIENCE:

Supervisory experience or equivalent required

Must meet one of the following qualifications:

• 3+ years of experience with subsidized childcare provider eligibility
• 5+ years of work experience in human services, customer service, or a related field involving program eligibility determination

EDUCATION:

• High school diploma or equivalent required

• Preferred: Associate degree or better in social services or a related field

PAY GRADE: 17

EOE