Resource Navigator - Part Time

Company Overview

Shriners Children's is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience defines us as leaders in pediatric specialty care for our children and their families.

Job Overview

We currently have an opening for a part-time (20 hours per week) Resource Navigator to join our Pasadena, CA team. The Resource Navigator is responsible for providing clerical support for the Care Management team, assisting the team with problem-solving and facilitating inpatient and outpatient care. This position proactively addresses potential or actual transportation and lodging needs as identified by the interdisciplinary team. The Resource Navigator assists patients and families with navigating and accessing external resources, support systems, and information by telephone or in person. This position assists families to navigate internal resources by supporting the telephone triage process.

Responsibilities

• Works independently to support the Care Management Team, by assisting patients and families with transportation and lodging needs, navigating and accessing internal and external resources, support and information.• Supports communication with Medical Homes as needed.• Works with interdisciplinary team to ensure documentation of assessments, interventions, plans and education in the patient's electronic medical record.• Participates as a part of a multidisciplinary team (CDI/UM and Care Management) to plan future episodes of care for patients with language barriers.• Proactively identifies need for and coordinates assistance of outside interpreters, in the absence of a Medical Interpreter.

This is not an all inclusive list of this job's responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Qualifications

Required

• High School Diploma/GED

• COVID-19 Vaccination

• Customer support in pediatric medical setting

• Medical terminology

• Bilingual English-Spanish

• BLS certification