Resource Manager

Plug Power Inc. Spokane , WA 99201

Posted 2 weeks ago

Resource Manager

Status: Exempt (salaried)

Department: Service

Position Summary

The Resource Manager (RM) is a key leadership role that is responsible for the wholistic resource fulfilment strategy for territories within the Plug Power Field Service business. The RM will be the owner of workforce utilization for field service activities across the various existing and future markets, in order to ensure an effective strategy to manage development, capacity, demand, staffing and deployment of resources. The RM role will be required to have a strong partnership with all members of the regional team and other functional partners including Human Resources, in order to create forecasts, fulfill resource demands and plan for future needs to ensure that the region is able to service a highly dynamic customer base and evolving business requirements. The RM will also be responsible for developing and implementing effective resource utilization strategies to support meeting business objectives for cost and productivity. In partnership with the service managers and Human Resource Team, this role will also be the lead for recruiting and field service talent development strategy in their defined territory. This role is vital to supporting the training and development of a world class workforce in the rapidly developing hydrogen economy, critical to maintaining a strong reputation of Plug Power technology as well as furthering the Company's reputation as a dedicated service partner to customers.

Core Duties and Responsibilities

  • Responsible for the field service resource management operation related to the servicing of Plug Power fuel cell units, Hydrogen infrastructure systems and other future markets assigned

  • Leader for workforce management strategy and resource fulfillment in partnership with the region service manager and operations team

  • Responsible for resource assignments and filling demand across network; understands and maintains skill sets needed to execute across Plug Power's Product lines.

  • Responsible for workforce scheduling assignments including deployments for field needs, and other support needs in manufacturing and repairs

  • Lead for peak capacity forecasting, planning, demand fulfillment and implementations of strategies allowing for flexibility to fulfill demand during peak operations

  • Together with internal and external partners, develop and implement innovative strategies to efficiently fill peak demand and emergent or unplanned needs

  • Ensure productive utilization of field workforce during reduced capacity times

  • Optimize headcount for assigned territories in order to achieve business cost targets for resource utilization

  • Track utilization, attrition and headcount metrics for all members of the field workforce in assigned territory

  • Accountable for overall strategy for technician talent development across assigned region(s) and ensuring skill sets needed for new and existing workforce

  • Key leader in enhancing employee sentiment and Field Employee Engagement to improve retention of field service workforce

  • Partner with training and operations team to develop consistent standard operating processes as well as providing input for new tools to improve effectiveness of field employees

  • Provide guidance and support for the activities of Regional Service Representatives and Field Service Technicians within assigned region; focus upon establishing a culture of technical excellence and outstanding customer service skills within the team

  • Develop strong cross-functional relationships with internal colleagues such as sales, engineering, human resources, production, and other such team members to help support seamless communication amongst departments while also working in concert to achieve Company goals

  • Regularly engage in communication with Service Manger teams to understand their needs; address concerns as needed to help maximize site performance.

  • Maintain an ongoing understanding of open service issues within the region at customer sites; ensure that appropriate resources are allocated within a timely manner to address open items

  • Drive a culture of safety within direct report team and role model safe work habits at all times; ensure training of team members relating to all relevant safety protocol and support adherence to all customer site safety rules

  • Devise solutions to provide effective and ongoing performance management including the recognition of high performers and the support of their development while also providing the necessary coaching for issues of low performance within the team; partner with HR as necessary

  • Assist HR colleagues with hiring efforts affecting the team; support the proper onboarding and training of new hires to help ensure their success

  • Represent Plug Power in a professional manner at all times and in all interactions

  • Perform all other duties as assigned

Education and Experience

  • Bachelor's degree in engineering, business, or a related field of study

  • Five (5) or more years of related work experience; experience with regional management and team supervision is highly preferred

  • Three (3) years of resource management experience

  • Ability to travel as needed to carry out duties of the position - up to 100%

  • Highly adept leadership qualities to establish pillars of team performance excellence and build team morale

  • Uncompromising dedication to customer service excellence

  • Demonstrated analytical abilities with strong attention to detail

  • Possess computer/software skills as applicable to the position including but not limited to Microsoft Word, PowerPoint, Excel, Outlook, and Project

  • Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences

  • Ability to manage complex projects and multi-task effectively

  • Ability to role model high standards of professionalism with an uncompromising dedication to quality documentation

  • Driven and self-motivated with excellent follow-through

  • Strong verbal and written communication skills

  • Excellent follow-through

  • Must be driven and self-motivated

  • Must possess the highest ethical standards and a commitment to work quality

Plug Power, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
WFS Community Resource Specialist Spokane WA FullTime/Hourly

Goodwill Industries Of The Inland Northwest

Posted 2 weeks ago

VIEW JOBS 10/7/2020 12:00:00 AM 2021-01-05T00:00 Closes: 10/19/20 NOTE: Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you. Summary: This temporary (until the end of the year) position will be providing outreach and community resource connection for participants at the Spokane Resource Center (SRC) and serves as an ambassador for Goodwill programs at this location. Will collaborate with community navigators who serve participants receiving Basic Food assistance, with the goal of increasing income over 200% of the federal poverty line (FPL). Must pass background, driver, and fingerprint check. Education and/or Experience: Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Essential Duties and Responsibilities include the following: * Represent Goodwill as a community ambassador and liaison at the Spokane Resource Center (SRC), an Envision Center. * Collaborate with the SRC team to meet program and employment workshop enrollment goals. * Provide benefit and employment support to SRC program participants to increase income to over 200% FPL. * Collaborate and partner with Spokane Resource Center Partners and Staff, community resources, and agencies to reduce barriers to services for participants. * Provide case management follow-up services with participants to assure a successful and warm hand-off to Spokane Resource Center Partners and Staff, community resource providers, and WFS services. * Be familiar with all Goodwill WFS programming and eligibility requirements, and SRC programming and eligibility requirements.. * Utilize motivational interviewing techniques to engage participants in problem-solving discussions around quickly resolving situations outside of the homeless services response system. * Conduct empowering solutions (diversion) discussions with SRC participants prior to entry into Goodwill or Coordinated Entry programming. * Screen participants for eligibility into Spokane Resource Center and Goodwill Workforce and Family Services programs. * Provide Coordinated Entry assessment screenings, data entry, and appropriate community referrals. * Provide SRC and community resources, such as where to go and how to apply, for individuals that do not qualify for Goodwill services. * Interpret and explain information, such as eligibility requirements, application details, and program specific information to participants and community partners. * Educate the community and participants about available community resources and WFS programs. * Case note and data track interactions and referrals in Goodwill and Workforce Council ETO databases, and HMIS when necessary, by the following business day after service delivery. * Create and utilize informal community networks, to locate resources and make referrals as necessary in support of increasing participation in SRC and WFS programs. * Work independently as needed. * Follow all policies, procedures, and directives of Goodwill Industries assuring safety of personnel or property. * Work collaboratively with Workforce and Family Services to provide participant services. * Properly wear and maintain all required Personal Protective Equipment (PPE). * Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal. * Comply with all health, safety and fire standards and all local, state and federal regulations (WISHA & OSHA). * Other duties as assigned. Goodwill Industries Of The Inland Northwest Spokane WA

Resource Manager

Plug Power Inc.