Resource Manager

Jack Morton Worldwide New York , NY 10007

Posted 6 months ago

Jack's New York group is looking for a Creative Resource Manager to join us! Reporting in to the Director of Operations, the Creative Resource Manager acts as a liaison between the Account, Strategy, Production and Creative teams to ensure that teams are resourced and staffed properly for pitch work through project execution.

Key Responsibilities:

  • Resource management for creative, strategy and design teams.

  • Working with the department leads, assign and monitor creative, strategy and design teams on both client, internal and new business assignments.

  • Maintains and updates project tracking grid that is reviewed weekly with the creative, strategy and production teams

  • Sources freelance talent when staff teams are beyond capacity

  • Develop a freelance bench of talent that aligns with key agency offerings. Includes creative, strategy, creative technology, design, UX, and UI.

  • Consistently interviewing creative and strategic talent to insure agency is leveraging highest level of talent available

  • Provides consultative guidance for project teams when developing project plans and approach. Includes talent recommendations, guidance on hours needed to complete the project and provides proactive solutions for delivering client and pitch work.

  • Oversees creative, strategy and design teams output and provide guidance to department leads on team productivity.

  • Flags team issues to department leads to help determine course correction as needed

  • Develop, maintain and adjust creative resource process. Adjust process as needed to insure proper communication between departments and useful tools for teams to get properly resourced and staffed

  • Proactively manage team bandwidth tracking hours per week, week over week, and throughout the year. Flag and provide solutions when bandwidth exceeds reasonable expectations.

  • Insure freelance teams are set up in the system, are provided the resources (computer, email, desk, software) necessary to complete the tasks

  • Ensure invoices for freelance teams are being processed properly and in a timely manner

Success Measures

  • Proactively takes ownership of process and consistently looks for ways to exceed team and client expectations

  • Flawless delivery of client commitments, exceeding client expectations

  • Efficient operation and management of Creative Services team

  • Positive team climate that inspires others to excel and deliver

  • Excellent verbal, written and listening communication skills

  • Demonstrated competencies: attention to detail, flexibility, professional confidence, financial management; agency workflow process; team efficiency and client profitability; complex organization knowledge

  • Bachelor's degree in a relevant field

Jack Morton is an EO employer M/F/Veteran/Disability

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Resource Manager

Jack Morton Worldwide