This is a provisional appointment.
Brief Job Description (essential functions of the job):
Reporting to the Service Delivery Manager or designee, identifies and manages relationships with an array of human and social service providers to facilitate access to services and opportunities for high-risk and proven risk young people who are engaged with SOAR (Street Outreach, Advocacy and Response) Boston.
Works with proven-risk youth and young adults to successfully reach employment, education and life goals.
Assists participants with obtaining resources for basic needs such as food, clothing, and health care according to departmental policies and procedures.
Maintains contact with service providers and employers to ensure retention of participant and adequate support; documents cases according to departmental policies and procedures. Confers complex cases to Service Delivery Manager as required.
Works with the Service Delivery Manager to facilitate basic job-readiness and life-skills trainings for participants, as needed.
Cultivates relationships with employers to assist participants in attaining employment. In partnership with an Outreach & Engagement Coordinator; develops a service plan for participants.
Provides support to participants in meeting their goals along a path of behavioral change.
Maintains records and documentation electronically; collects and enters information and completes forms and/or reports according to departmental policies and procedures on department-issued devices.
Attends scheduled meetings, trainings and workshops.
Performs related work as required.
Minimum Entrance Qualifications
At least three (3) years of full-time, or equivalent part-time, previous work experience in the youth services field in work which included case management and/or program development.
A bachelor's degree in criminal justice, social or human services or related field may be substituted for two years of the required experience.
Demonstrated ability to work with or on behalf of high-risk urban youth and young adults.
Knowledge of array of services available to high-risk youth populations in Greater Boston highly preferred.
An understanding of the diverse and complex issues facing gang involved and proven-risk youth.
Ability to de-escalate situations and maintain professional demeanor in stressful situations required.
Ability to work independently while also maintaining strong collaborative relationships with other team members and external partners.
Proficiency with computer software such as databases and Microsoft Office.
Ability to build trust and maintain confidentiality.
Ability to exercise good judgment and focus on detail as required by the job.
Must have and maintain a current Massachusetts Driver's license.
CORI/SORI checks required.
BOSTON RESIDENCY REQUIRED
Union/Salary Plan/Grade: SEIU/CC-13
Hours per week: 35
City Of Boston, MA