Resource Coordinator (Bcyf)

City Of Boston, MA Boston , MA 02298

Posted 4 weeks ago


This is a provisional appointment.

Brief Job Description (essential functions of the job):

Reporting to the Service Delivery Manager or designee, identifies and manages relationships with an array of human and social service providers to facilitate access to services and opportunities for high-risk and proven risk young people who are engaged with SOAR (Street Outreach, Advocacy and Response) Boston.


  • Works with proven-risk youth and young adults to successfully reach employment, education and life goals.

  • Assists participants with obtaining resources for basic needs such as food, clothing, and health care according to departmental policies and procedures.

  • Maintains contact with service providers and employers to ensure retention of participant and adequate support; documents cases according to departmental policies and procedures. Confers complex cases to Service Delivery Manager as required.

  • Works with the Service Delivery Manager to facilitate basic job-readiness and life-skills trainings for participants, as needed.

  • Cultivates relationships with employers to assist participants in attaining employment. In partnership with an Outreach & Engagement Coordinator; develops a service plan for participants.

  • Provides support to participants in meeting their goals along a path of behavioral change.

  • Maintains records and documentation electronically; collects and enters information and completes forms and/or reports according to departmental policies and procedures on department-issued devices.

  • Attends scheduled meetings, trainings and workshops.

  • Performs related work as required.

Minimum Entrance Qualifications

  • At least three (3) years of full-time, or equivalent part-time, previous work experience in the youth services field in work which included case management and/or program development.

  • A bachelor's degree in criminal justice, social or human services or related field may be substituted for two years of the required experience.

  • Demonstrated ability to work with or on behalf of high-risk urban youth and young adults.

  • Knowledge of array of services available to high-risk youth populations in Greater Boston highly preferred.

  • An understanding of the diverse and complex issues facing gang involved and proven-risk youth.

  • Ability to de-escalate situations and maintain professional demeanor in stressful situations required.

  • Ability to work independently while also maintaining strong collaborative relationships with other team members and external partners.

  • Proficiency with computer software such as databases and Microsoft Office.

  • Ability to build trust and maintain confidentiality.

  • Ability to exercise good judgment and focus on detail as required by the job.

  • Must have and maintain a current Massachusetts Driver's license.

  • CORI/SORI checks required.




Union/Salary Plan/Grade: SEIU/CC-13

Hours per week: 35

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Resource Coordinator (Bcyf)

City Of Boston, MA