Resource Clinical Liaison

Description

Lifepoint Rehabilitation is a leading provider of acute inpatient rehabilitation services with more than 300 hospital-based rehabilitation units, medical/surgical and outpatient therapy settings and more than 30 joint venture inpatient rehabilitation hospitals across the country. We provide high quality, patient-centered care to those who have experienced a loss of function from an injury or illness. Our team conducts comprehensive evaluations to determine each patient's unique needs, and then creates a multifaceted program using the latest rehabilitation therapies and advanced technologies to support them on their road to recovery. Our goal is to help our patients recover as fully as possible and regain the level of independence they hope to achieve. If you are an enthusiastic individual seeking an environment dedicated to superior patient care and an organization with a strong mission to serve our community, we invite you to apply!

Benefits:

• Affordable medical, dental and vision plans provided to meet the needs of full employees and their families

• Up to 20 days of PTO for full time employees

• 6 paid holidays for full time employees

• Tuition reimbursement, continuing education opportunities and apprenticeship programs for eligible employees

• 401(k) retirement plan

• Flexible spending and health savings accounts

What you will do in this role:

• Maintain professional rapport with the private rehabilitation sector, commercial insurance companies, community organizations, rehabilitation nurses, accident and health carriers, HMO's, workers compensation carriers, and self insured employers

• Assure timely and responsive communications between referral sources and IRF

• Communicate well in a public forum as related to giving presentations

• Available for overnight travel at 90% + of the time, as well as comfort with working in new, potentially unfamiliar markets (cold calling)

• Effectively handle conflict management/resolution

• Even while training other liaisons, be hands on and effectively multitask

• Utilize various computer programs (UDS, Meditech, EMR, Microsoft Office, etc.) for gathering, researching and entering patient and insurance information

• Act as support to facilities that require assistance with growing their community presence, training liaisons in the field, and developing their business plan. This includes giving presentations and assisting IRFs in their ongoing market analysis

• Serve as a resource to the network/system for marketing and admissions related issues

• Identify new potential company market opportunities and assist in their development

• Empower liaisons relative to marketing strategies and patient/family education for program features and benefits

• Work on special projects, research, and development

• Going into underperforming markets to problem solve and help grow business

• Work as a liaison in a market if needed

• Other duties as assigned

Qualifications

• Clinical Licensure required

• Bachelor's degree preferred

• Previous marketing/sales experience required

• Previous clinical experience required with demonstrated skills in clinical assessment and EMR systems.

• 2+ years experience in acute care or rehab highly preferred

• Requires a professional level of knowledge in physician relations and interfacing with insurance companies

• Formal Sales Training preferred

• Previous sales/marketing experience in post-acute care required

• Valid driver's license and clean driving record

• Excellent oral and written communication and interpersonal skills

• Ability to deal tactfully with, patients, hospital staff and the general public

Through a history of successful joint-venture partnerships and management agreements, Lifepoint Rehabilitation works with hospitals to more effectively meet the needs of their patients, maintain employee satisfaction and generate long-term quality outcomes for their entire organization. We are fully dedicated to our partners and delivering on the promise made to patients.