Job Summary With supervision, assesses needs and determines initial and ongoing eligibility of clients for one or more of the various human services programs, such as general assistance, financial assistance, food stamps, child care, Medicaid, adult programs, energy assistance and others; interviews applicants and advises them of resources available; prepares related paperwork; enforces and maintains ongoing case management; and assists each client in overcoming barriers to self-sufficiency.Extensive data entry experience is required as well as proven computer skills.
Must have excellent written and verbal communication skills and the ability to work independently.
Knowledge of public assistance programs is preferred; bilingual preferred.
Completion of a background check and a valid driver's license are required.
This is a full-time position with benefits.
Essential Job Functions Essential functions may include any of the following tasks, knowledge, skills and other characteristics.
The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities.
Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
Reasonable accommodations, as defined under the American with Disabilities Act, will be made when possible.Conducts in-depth interviews with clients, assesses needs and determines eligibility for assigned program(s); clarifies and /or verifies information provided as needed; and assists clients in completing forms and securing documents and other verifications needed in completing application.Informs clients of available resources to assist them; explains Services program requirements to clients; answers their questions; and refers clients to other community resources as appropriate.Approves or denies applications and informs clients within the appropriate time frames; informs clients of appeal rights and procedures.Enters initial client information and retrieves basic data from computer systems; reviews and evaluates computer generated information to determine application to processing individual cases for approvals, changes, denials, and discontinuations.Meets deadlines for payroll and process redeterminations for continuing eligibility of recipients; works closely with the Business Office staff to make necessary changes to authorizations so proper payments can be made.Processes emergency applications with regard to one time assistance grants, utility shutoffs, evictions or furnace repair; contacts appropriate agencies for assistance with emergency situations.Under direct supervision, performs ongoing case management; schedules appointments with clients; reviews current status of clients; determines continuing eligibility for assigned program(s); establishes short and long term goals to help clients attain self-sufficiency.
Informs clients of changes in the law or regulations which affect their continuing eligibility and/or the amount of their benefit.Seeks supervision from more senior Resource Advisors when identifying clients' needs in the areas of: domestic violence, substance abuse, safety, decision making, improving communication among family members; makes referrals to core services or other intervention services.Completes informational reports to the proper investigative resource in cases of suspicioned fraud; verifies pertinent statements given to the agency; prepares for and testifies at evidentiary or other hearings as needed.Attends training sessions and teleconferences to keep abreast of regulation and automation; stays current with eligibility requirements for assigned program(s).Through supervision, obtains information and/or assistance from CDHS regarding the automated systems.Maintains records and files and prepares reports as required.Performs other related duties as assigned.Material and Equipment Used:General Office Equipment, computer, calculator, copier, shredder Minimum Qualifications Required Education and Experience:High School diploma or GED; and,Two years of progressively responsible clerical or extensive public contact work; orAny combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.Licenses and Certifications:None Knowledge, Skills and Abilities Recordkeeping, report preparation, filing methods and records management techniques.Correct English usage, including spelling, grammar, punctuation, and vocabulary.Basic knowledge of computer database management.Skill in:Using tact, discretion, initiative and independent judgment within established guidelines.Preparing clear and concise reports, correspondence and other written materials.Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction.Applying logical thinking to solve problems or accomplish tasks; to understand, interpret and communicate complicated policies, procedures and protocols.Using a computer terminal to accurately and rapidly enter and retrieve data and information.Using mathematics.Communicating clearly and effectively, both orally and in writing.Mental and Physical Abilities:Ability to respond to each client with empathy and respect.Ability to establish and maintain effective working relationships with a variety of individuals.Ability to define problems, collect data, establish facts and draw valid conclusions.While performing the essential functions of this job the employee is frequently required to sit, use hands to finger, handle, or feel, reach with hands and arms, and speak and hear.While performing the essential functions of this job the employee is occasionally required to stand, walk, and lift and/or move up to 10 pounds.Non-Discrimination and Affirmative Action StatementLa Plata County prohibits discrimination against or harassment of any person employed or seeking employment with La Plata County on the basis of race, color, religion, sex (including pregnancy), age, national origin, disability, veteran status, political affiliation, sexual orientation, gender identity, marital status or genetic information.La Plata County is an affirmative action/equal opportunity employer.
La Plata County takes affirmative action to assure equal employment opportunity for protected classes, persons with disabilities and for covered veterans.
Covered veterans include: special disabled veterans, recently separated veterans, Vietnam era veterans, or any other veterans who served on active duty during a war or in a campaign or expedition for which a campaign badge was authorized.Inquiries regarding La Plata County's equal employment opportunity policies may be directed to:Director of Human Resources1060 Main Avenue, Suite 106Durango, CO 81301Tel: (970)382-6361Fax: (970)375-7985Email: La Plata County offers an extensive comprehensive package including medical, dental, vision, retirement, life insurance and long term disability.For a complete description of our benefits, please visit our summary of benefits Apply for Job Now