Hyatt Hotels Corp. Isle Of Palms , SC 29451
Posted 1 week ago
Summary: The Host/ess is responsible for greeting and proper seating of guests as they enter the restaurant. S/he will be responsible for creating an excellent first impression as well as ensuring timely and appropriate seating of guests. The Host/ess will assist in maintaining the AAA Four Diamond Standards. The Host/ess shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!
Host positions available at multiple Restaurants on the Resort. Full time, Part time, and Seasonal positions available!
Essential job Functions:
Plans and coordinates timely seating of guests
Greets incoming guests
Takes reservations in person and over the phone, using professional language at all times
Cleans and resets tables as needed
Provides guests with high chairs, booster seats, etc.
Ensures guests are comfortable if required to wait
Maintains cleanliness of podium areas
Answers restaurant telephone, responding to guests' questions in a professional manner
Escorts every guest to table, hands out menus and ensures table(s) are properly set up
Maximizes the seating of the restaurant
Attends mandatory monthly department meetings appropriate resort and division meetings
Assists servers, bussers with refilling beverages and/or clearing tables
Notifies servers of guests' special requests, events, etc.
Completes all assigned side-work, obtaining manager's signature when complete
Informs server of any potential guest issues
Familiarizes him/herself with menu
Answers questions and/or makes recommendations on menus as needed
Assists servers with monitoring assigned tables for customer satisfaction, quality and additional service
Provides general resort information for guests
Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Addresses any guest issue promptly and with concern
Offers guests assistance resort directions, activity suggestions, etc.
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Acts with responsibility towards all company property, supplies and equipment.
Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.
Remains alert, courteous and helpful to the guests and colleagues at all times.
Colleague is held accountable for all duties of this job and other duties as assigned.
Experience & Education:
High school education preferred
Prior food and beverage experience preferred
At least six months customer service experience preferred
Job Requirements:
Must be authorized to work in the United States
Must be able to read, write and speak English
Must be at least 16 years of age
Must be able to accurately follow instructions, both verbally and written
Must possesses excellent listening communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Must be able to work under pressure
Must have strong computer skills, with a working knowledge of Microsoft Office
Must be able to work in a fast-paced environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and Colleagues
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.
Working CONDITIONS:
Must be able to work in a variety of weather conditions (rain, wind, sun, heat)
Must be able to work indoors or outside
Must be able to stand on feet and walk throughout the day
Must be able to climb stairs and walk on uneven surfaces on an occasional basis
Must be able to frequently lift and carry up to 25 lbs at shoulder height
Must be able to bend, squat, push, pull frequently
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently; squeezing and overhead reaching occasionally
Wild Dunes is an Affirmative Action / Equal Opportunity Employer and offers equal employment opportunity to all, based upon individual merit and does not discriminate on the basis of race, color, religion, national origin, sex, gender, age, disability status, protected veteran status or any other protected class or category.
Hyatt Hotels Corp.