Resort Restaurant Bartender

Summary: The Bartender is responsible for mixing and serving drinks to guests. S/he will ensure legal age limits for all alcohol consumption. The Bartender assists in maintaining the AAA Four Diamond Standards. The Bartender shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

Essential job Functions:

• Maintains a commitment to customer service and guest satisfaction

• Mixes ingredients to prepare cocktails and other beverages according to recipe

• Maintains cleanliness of walk-ins and reach-ins

• Adheres to all Wild Dunes Resort policies

• Ensures cleanliness of bar and glassware

• Takes food and beverages orders, using POS system to ring items in

• Ensures opening, ongoing and closing side work is complete and signed off by a manager on duty

• Counts money in cash drawers at end of shift to ensure the amounts are correct and there is adequate change

• Ensures end of shift bank is balanced with appropriate procedures followed in daily drop

• Obtains credit cards to begin tabs

• Must ensure bookkeeping and proper payment is received

• Maintains season liquor, beer and wine pars

• Responsible for daily requisition completion

• Properly reports tips and hours at the end of each shift using the proper documents for recording

• Ensures supplies/ingredients are properly stocked before, during and after shift

• Checks identification to verify age requirements for alcohol purchase/consumption

• Offers menu advise and suggestions to guests

• Assists the restaurant team as needed

• Maintains a strong knowledge of beverage trends

• Attends monthly mandatory department meeting and appropriate resort and division meetings

• Resolves guest issues promptly and with great care and effectiveness

• Provides general resort information for guests

• Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest

• Maintains an up to date working knowledge of all resort amenities as well as any special events

• Interacts with resort staff in a professional manner, assisting other departments with necessary information

• Up sells other resort services and amenities to guests

• Always maintains a professional demeanor and attitude

• Communicates all pertinent information to the restaurant team

• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.

• Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.

• Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.

• Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards

• Remains alert, courteous and helpful to the guests and colleagues at all time

Colleague is held accountable for all duties of this job and other duties as assigned.

Experience & Education:

• High school education required

• At least one year resort server experience preferred

• At least one year food & beverage experience preferred

• At least six months experience with POS systems preferred

• At least one year bartending experience preferred

• At least one year of customer service experience required

Job Requirements:

• Must be authorized to work in the United States

• Must be at least 21 years of age

• Must be able to read, write and speak English

• Must be able to work well under pressure

• Must be able to accurately follow instructions, both verbally and written

• Must be highly detailed orientated

• Must be able to work in a fast paced environment

• Must have excellent listening skills

• Must possesses excellent communication skills

• Must be professional in appearance and demeanor

• Must always ensure a teamwork environment

• Ability to work a flexible schedule that may include evenings, weekends and holidays

• Must have the ability to deal effectively and interact well with the guests and Colleagues

• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

• Must have a passion for creating an exceptional experience for all guests

Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.

Working Conditions:

• Must be able to stand on feet throughout the shift, with intermittent periods of walking and stair climbing.

• Must be able to frequently lift and carry up to 25 lbs at shoulder height

• Must be able to frequently lift and carry up to 50 lbs;

• Must be able to bend, squat, push and pull frequently;

• Must be able to perform simple grasping, fine manipulation, squeezing, overhead reaching and repetitive hand & arm movements frequently.

The physical demands described here are representative of those that must be met by an Colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Wild Dunes is an Affirmative Action / Equal Opportunity Employer and offers equal employment opportunity to all, based upon individual merit and does not discriminate on the basis of race, color, religion, national origin, sex, gender, age, disability status, protected veteran status or any other protected class or category.