Resort Maintenance Manager

OVERVIEW

Resort Maintenance Managers are responsible for the overall maintenance and upkeep of resort grounds, facilities, streets and equipment at an individual property. They supervise all aspects of new model home set-ups and ensure completion of all city permits and coding. Resort Maintenance Managers also supervise and oversee individual resort maintenance team members.

JOB DUTIES

• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.

• Adheres to Suns Timekeeping Policy by reviewing, verifying accuracy, approving and submitting direct report(s) time recorded.

• Partners with Team Relations on team member counseling and recommendation of termination when appropriate.

• Conducts team member performance reviews and recommends compensation adjustments.

• Follows-up on work assignments to ensure efficient, thorough completion of assigned work orders.

• Performs water testing and other maintenance duties related to a well-water system or on-site water meters, if applicable. Ensures water samples are taken on a regular basis.

• Oversees and assists maintenance team with all aspects of property maintenance and repairs of grounds and facilities such as lawns, clubhouses, pools, streets, curbs and gardening/landscape.

• Assists with the selection of all contractual services. Supervises on-site contractors.

• Completes regular inspections of resident sites throughout the resort.

• Ensures staff is performing duties in a safe manner, adhering to all safety procedures and properly using safety equipment.

• Assists with move-in procedures: performs resale inspection authorization, prepares commencement inventory checklist & oversees lot mods, ensures management presence at move-in, supervises all contractors, and maintains exterior of model homes until sold.

• Prioritizes and resolves resort service requests, including maintaining records of types and frequency of service requests received.

• Establishes emergency maintenance on-call schedule.

• Ensures adherence to all company operating policies.

• Assists with maintenance issues regarding new homes as directed.

• Maintains vehicle/equipment maintenance logs and ensures proper maintenance of resort vehicles.

• Coordinates and ensures completion of routine maintenance and minor emergency repairs.

• Ensures safe storage of hazardous chemicals and/or equipment.

• Prepares all maintenance-related logs in accordance of the Operations Manual.

• Maintains inventory of equipment, tools, and supplies. Purchases supplies, equipment and services as needed while ensuring to adhere to budget guidelines.

• Meets with RV Resort Manager daily to report on the status of all scheduled maintenance work. Notifies their manager of unsightly or hazardous conditions and recommended solutions.

• Assists RV Resort Manager with all aspects of the capital expenditure program, including reviewing budget variances as needed.

• Other duties as assigned.

REQUIREMENTS

• High School Diploma or GED (Required)

• 3 years experience with general maintenance techniques, repair work, and groundskeeping

• 1 year supervisory experience

• Demonstrated knowledge of plumbing, construction, pool and grounds maintenance

• Proficient skills in operating various hand tools and power equipment

• Demonstrated ability to motivate and train staff

• Good verbal and written communications skills

• Basic computer proficiency, including the ability to use the Microsoft Office Suite, email, and internet

• Ability to respond to resort needs during non-business hours

REWARDING BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family

• Comprehensive Dental Plan

• Vision Plan

• Voluntary Health and Dependent Care Reimbursement Accounts

• Life and Accidental Death and Dismemberment Insurance

• Short and Long-Term Disability Coverage

• 401(k) Plan with Sun matching contribution

• Paid Parental Leave

• Employee Assistance Program

• Identity Theft Insurance

• Legal Assistance Plan

• Pet Insurance

• Tuition Reimbursement program providing financial support to team members who further their formal education

• Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation

• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more

• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty