Resort Housekeeping Office Coordinator (Full Time) The Abbey Resort On Geneva Lake - Fontana, WI

Benchmark Hospitality Fontana , WI 53125

Posted 2 months ago

Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity, positive service attitude and determination to succeed. Come be a part of our "Be the Difference" philosophy, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs

  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)

  • 401K match (Let us help you build your financial future)

  • Companywide Hotel Room Discounts (Who doesn't love to get away)

  • Paid Time Off (Holidays/Vacation)

  • Employee Assistance Program (We are here to support you)

  • Employee family events (bring the kids!)

  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few

  • Many more, please inquire for more details

Who are we?

Are you looking to work at an exciting, iconic Lake Geneva area resort that has mastered the art of guest service? Then The Abbey Resort is The Lake Geneva Experience you are looking for! We aim to hire individuals who are ready and committed to Be The Difference by creating memorable experiences in the lives of all we serve.

As part of the Benchmark global hospitality and Abbey Resort family you are considered to be a 'transformational agent' for our guests and 'the best of the best'! You will have the opportunity to join an incredibly talented team at an all service resort situated on the beautiful shores of Geneva Lake. Our property mission is to exceed guests' expectations by genuinely creating lasting memories through our commitment to maintaining positive attitudes, providing outstanding service and superior accommodations.

Every Guest, Every Employee, Every Time!

We offer an array of great benefits for all Abbey employees including on property discounts in the Waterfront Shop, Waterfront and 240 West Restaurants, Caf Latte, Avani Spa and Salon, as well as discounted room rates for friends and family. Benchmark also offers all team members discounts on travel, electronics, appliances, cell phones and service, rental cars, dining, movies, sporting events, theme parks and more. Hotel room discounts are available to employees and immediate family members at Benchmark properties. We also offer on the job training, uniforms, recognition programs, housing options, free parking, and free employee meals through our Employee Galley. For our full-time employees, we offer competitive and comprehensive medical, dental, life, disability, retirement and 401K benefits.

If you are ready to come Be The Difference - apply now!

What you will have an opportunity to do:

Housekeeping Office Coordinator will play an integral role in ensuring operations run smoothly under the direction of the Housekeeping Manager and Director. The Office coordinator is responsible for ensuring efficient Housekeeping office operations, ensuring interactions with both employees and guests are positive and conducted in a friendly and efficient manner.

BASIC FUNCTION:

Provide clerical and administrative support for the Housekeeping department, including handling guest request, electronically updating room inventory, dispatching calls, computer input, filing, tracing, answering telephones, printing reports, maintaining departmental records/logs, coordinating uniform program.

ESSENTIAL FUNCTIONS:

  • On a daily basis, coordinate the overall operation of the Housekeeping Department with the Housekeeping Manager and Director. This is a working role with expectations to clean rooms, public areas and work in laundry department as necessary.

  • Answer the housekeeping office lines and communicate between various departments.

  • Answer the housekeeping radio calls. Dispatch radio communication as needed for team and success of operation.

  • Assist in coordination of daily cleaning assignments, ensuring all all arrival rooms and daily housekeeping service rooms are covered and that everyone has a fair workload.

  • Oversee the coordination of the uniform program in a detailed and efficient manner.

  • Follow established health and safety procedures for using cleaning chemicals, tools, etc.

  • Organizes and maintains file system, correspondence and other records.

  • Coordinate, prepare for and assist with weekly and monthly meetings. Take minutes, prepare and distribute minutes.

  • Through close communication with the Housekeeping Manager, recommend areas in need of improvement.

  • Continually monitor the status of room availability throughout the day.

  • Inventory cleaning supplies, guest supplies and amenities on a weekly and monthly basis to ensure adequate supply.

  • Ensure that all personnel follow the established safety standards and procedures on a consistent basis.

  • Report in either written or verbal form all information to the Housekeeping Manager and/or Director.

  • Perform timely and fair performance appraisals as assigned by Executive Housekeeper.

  • Assist in coordination of training as needed.

  • This is a very active role. Ability to sit, stand, walk (at times quickly) - frequently throughout the entire shift necessary.

MARGINAL FUNCTIONS:

  • Required to perform other tasks and duties as assigned.

  • Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours.

ENVIRONMENT:

Office setting, artificial lighting, regulated temperature, with high volume phones, a desk and a mobile desk chair. Hard surface flooring.

We are an Equal Opportunity Employer

M/F/D/V

What are we looking for?

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

  • High school graduate or equivalent.

  • Previous administrative experience in an office setting.

  • Previous housekeeping or resort experience preferred.

  • Ability to handle high stress situations and multi-task.

  • Ability to communicate effectively.

  • Ability to work well under pressure.

  • Good organizational skills.

  • Detail oriented.

  • Command of the English language both written and verbal required.

  • Bi-lingual - Spanish - preferred.

  • Strong computer skills ability to quickly learn new technology programs. Proficient in Microsoft Word, Excel and Power Point.

  • Previous experience with SMS Host a plus.

  • Aptitude to learn quickly.

The right person will extremely detail oriented, and efficient in office operations. The ideal candidate will also have a friendly, outgoing disposition and previous experience working in an office environment.

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Resort Housekeeping Office Coordinator (Full Time) The Abbey Resort On Geneva Lake - Fontana, WI

Benchmark Hospitality