Resort General Manager - Innsbruck Aspen

Job Description

Join our team at Innsbruck Aspen Resort, nestled in the heart of Aspen, where luxury meets the great outdoors. We are seeking a dynamic and experienced Resort General Manager to lead our 17-key property to new heights of excellence.

Location: 233 W Main St, Aspen, CO 81611

Salary range: $75,000 - $80,000 + 25% yearly bonus potential. Commensurate with experience.

• Relocation Assistance available as needed and On-site Housing is included

Check out our Resort here: Innsbruck Aspen

BENEFITS YOU WILL ENJOY:

• Up to 21 Paid Days off per Year!

• 401K Match up to 5%

• 9 Paid Holidays

• Up to 2 Paid Volunteer Days

• Medical, Dental, Vision Insurance

• 6 weeks - Paid Parental Leave

• Internal Growth and Career Pathing

• Tuition Reimbursement

• Safe and Fun Work Environment

• Employee Discounts Including Childcare, Hotels and more!

JOB SUMMARY:

As Resort (General) Manager, you will manage the Resort's daily operation, maintain established costs and quality standards.

• Ensure the highest customer service level to current and prospective owners and guests.

• Maintain a positive brand image and company reputation focusing on Service Excellence.

• Drive and achieve quantitative resort financial objectives, including Retail Sales, Labor, HOA Budgets, Cost-of-Goods-Sold and Forecasting, and Expense Management.

• Achieve hotel revenue and yield management goals while achieving occupancy goals.

• Manage and achieve all areas of budgets by implementing proper controls.

• Passion for excellence, a love for services, and an innate grasp to plan, implement, evaluate and continually improve operations.

• Motivate and demonstrate respect and humility by setting communication expectations.

• Ensure effective interdepartmental operations, address and resolve guest and team member questions or issues and lead adherence of all SOP's and timelines.

• Maintain resort designations, such as RCI (Resorts Condominium International), Medallia Guest Satisfaction score benchmarks. Responsible for resort payroll functions.

YOUR BACKGROUND:

• Ability to work weekends, evenings, and holidays as needed.

• 4-year degree in Hospitality or Business discipline strongly preferred.

• 5+ years of hospitality leadership in both front of the house (customer facing) role and back-of-house experience

• Timeshare Management experience strongly preferred.

• Experience with developing financial budgets required

• You have a track record passing Quality Assurance, Loss Prevention Internal Audits.

• Experience in SOP Adherence, PMS knowledge, and yield management of inventory.