Resor Mgmt Analyst

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is invested in your future!

Job Summary

This Position Is Responsible For Reviewing And Managing Real-Time/Intraday Workforce Management Of Front Or Back Office Functions. Reviewing And Analyze Reporting To Improve Caller Experience, Work Queue Management And Front Line Production Staff Performance Management To Optimize Back Office And Call Center Operational Activity. Ability To Travel.

Required Job Qualifications: *Bachelor degree or 4 years of business experience. *2 years of experience in a claims or customer service.

*Interpersonal and organizational skills.

*Analytical and problem solving skills.

*Clear and concise written and verbal communication skills. Preferred Job Qualifications: *Bachelor degree.

*Blue Chip experience.

*Experience with Workforce Management software (scheduling, performance tracking, reporting). *2 years of experience in Workforce Management planning in a contact center with at least 50 employees.

*Ability to travel.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace.

Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.