Resolution Support (Call Center)

Optima Tax Relief Chandler , AZ 85249

Posted 2 months ago

Optima Tax Relief is the leading nationwide tax resolution firm helping people solve their IRS tax problems and is the largest of its kind in America. We work to build relationships with our thousands of clients and the IRS alike so that we can offer representation to taxpayers with a variety of tax issues. Our potential clients are in need of a number of services, including but not limited to the following:

  • Help with IRS tax audits

  • Filing past-due tax returns

  • Removing an IRS levy or federal tax lien

  • Setting up tax payment plans

  • Removing wage garnishment

  • Filing an offer in compromise

Orange County Register Top Workplaces, 2017

Americas Fastest Growing Private Companies Winner of INC. 5000, 2015-2018

Winner of the Better Business Bureaus Torch Award for Ethics

CEO Named a Top CEO by Glassdoor, 2018


  • Strong Company Core Values

  • Commitment to Positive Client Experiences

  • Ethical Work is conducted with the Highest Level of IntegrityAlways

  • Strong Corporate Culture: Community Outreach, Interactive Wellness Program...Theres Always Something to Look Forward to!

  • Employee Development and Potential Career Advancement

  • Expansion, Innovation and Professional Growth!

Resolution Support Representative


As a liaison between our Clients and our Servicing Department, you will be relied upon to answer inbound calls from clients for status updates. You will communicate in an open, helpful and engaging tone to collect outstanding document requests. Additionally, you will work with various teams to address client concerns in a high-volume professional environment!

  • Collect on outstanding document requests required to properly service a clients case

  • Respond to inquiries from existing clients and receive inbound calls for status updates

  • Conduct financial analysis of taxpayers income, expenses, and assets

  • Ensure security from any collection enforcement to prevent levies

  • Interact with Tax Professionals, clients, and other departments

  • Act as liaison between client and the Case Manager or the Tax Preparer assigned

  • Use time management skills to prioritize daily workload and calls received

  • Multitask while working with customers and navigating our computer systems

  • Provide outstanding customer service through first call resolution

  • Other tasks and duties as needed


  • A Strong Multitasker, Ensuring Timeliness and Accuracy

  • You Possess Excellent Organizational, Written, and Communication Skills

  • Proficient and comfortable with office equipment (Computer skills Microsoft Office, Outlook)

  • Remain focused and productive in a fast-paced environment

  • You Hold a Strong Work Ethic and are Committed to Excellence

  • A Team Player


  • Knowledge of Salesforce, MS Office Applications

  • 1+ years of experience in an office environment or call center

  • Type a minimum of 35 WPM (Assessment will be conducted at time of interview)


  • $13-$14 Hourly + Monthly Performance Bonus

  • Medical, Dental, Vision, Supplemental Insurance

  • 401K and Company Match Plan

  • Tuition Reimbursement Program

  • Hardship Program

  • Paid Time Off (Vacation, Sick, Holiday and Optional Holidays)

  • Career Opportunities

  • Award Winning Work Culture!

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Resolution Support (Call Center)

Optima Tax Relief