Resolution Specialist

Ecolab Inc. Eagan , MN 55122

Posted 6 months ago

Position Summary: As an Accounts Payable Resolution Specialist for the North America MyExpense within Ecolab's Accounts Payable team, you will support the corporate card and expense reporting processes by adhering and managing to the Global Travel & Expense Policy and assisting employees in their compliance. Attention to detail, an understanding of company policies and procedures, as well as compliance of SOX and other legal requirements are key to this role.

Position is located at our Schuman Campus in Eagan, MN

Reports to Senior Finance Supervisor MyExpense

Delivering Results:

  • Takes an active role in providing strong customer service to ensure employee questions and issues regarding corporate cards, expense reports and policy are handled timely to ensure the ease of use of the corporate credit card, while adhering to both company and legal policies and procedures. Strive to ensure all inquiries are responded to within one business day.

  • Timely completion of corporate card management (terminations/changing legacies).

  • Uses feedback from Supervisor constructively to gain a broader knowledge of systems and processes used, as well as enhanced knowledge of the business.

  • Completion of all monthly, quarterly and yearly department goals and objectives driven by established and changing business needs.

  • Utilizes complex computer skills to provide reporting and analysis for various card-related functions. Including card deactivations, personal payments and other adhoc reports, as requested.

  • Completes quarterly updates to assigned DTPs by identifying changes required.

Basic Qualifications

  • High school diploma

  • 1-3 years previous experience in customer service, finance, accounting or a related field

  • Ability to accurately type a minimum of 40 words per minute

  • Strong attention to detail

  • Customer Service focused; ability to partner with internal contacts

  • Ability to handle confidential information

  • Basic proficiency in Microsoft Excel and Outlook

  • Strong written and verbal communication skills

  • No immigration sponsorship available for this role

Preferred Qualifications

  • Bachelor's degree in Accounting, Finance, or a business-related field

  • Previous experience working with SAP

  • Previous analytical experience with high aptitude for research, analysis, and problem solving

  • Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines

  • Demonstrated initiative with ability to work both independently and in a team environment

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Resolution Specialist

Ecolab Inc.