Residential/Hoa Concierge

Property

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description

Welcome to the InterContinental Bellevue at The Avenue, a sophisticated addition to Pyramid Global Hospitality. Situated in the heart of Avenue Bellevue-a premier lifestyle destination with exclusive shopping, dining, and luxury living-this property features 208 stylish guest rooms and 11,756 sq. ft. of refined meeting and event spaces, including a stunning 900 sq. ft. outdoor terrace with natural light and city views.

At the InterContinental Bellevue, we embrace a culture that values people, growth, and genuine service. Whether you're looking to advance in guest services, food and beverage, or event management, joining our team means working in a dynamic environment focused on both personal and professional development. Here, you'll enjoy the support of a committed team and the opportunities to make a lasting impact in a luxury setting that embodies the best of Bellevue. Explore your future with us at InterContinental Bellevue at The Avenue.

At Pyramid Global Hospitality, we believe in putting our People First. Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home.

For Full-Time Associates, we offer:

• Medical, Dental, Vision, Disability, & Life Insurance
• 401(k) Plan
• Paid Time Off: 2.15 hours for every 40 hours worked (14 days)
• 7 Paid Holidays and 2 Personal Days

For Part-Time Associates, we offer:

• 401(k) Plan
• Sick Time: Accrue 1 hour for every 30 hours worked

Join us and experience a workplace that values your success, health, and happiness-every step of the way.

Overview

Greet residents immediately with a friendly and sincere welcome. Use a clear, understandable speaking voice, exercise judgement, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.

• Promptly answer telephone calls using positive and clear communication.
• Record messages.
• Retrieve messages and communicate the content to the guest.
• Retrieve mail and small packages when needed.
• Requires continuous sitting, standing and movement throughout the Resident building.
• Using the telephone, verbally arrange and confirm recreation, business and dining activities both inside and outside the hotel.
• Distribute materials such as brochures of local attractions or other information, requires extending arms, bending and stooping to reach materials on display racks, in drawers or on shelves.
• Field resident complaints, conducting through research to develop the most effective solutions and negotiate results.
• Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
• Remain calm and alert especially during emergency situations and heavy business activity.
• Plan and implement detailed steps by using experienced judgement and discretion.

Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the residents and hotel business levels.

Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of resident and hotel facilities. Employees who violate resident and hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the resident building and hotel.

• Use the photocopier to make copies of items as required.
• Escort VIP guests to accommodations.
• Other duties as assigned by the supervisor.

Qualifications

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using another combination of skills and abilities:

• Ability to effectively deal with residents, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Basic mathematical and calculator skills.
• Ability to listen effectively, to speak and write clearly.
• Ability to stand, walk and/or sit and continuously perform essential job functions.
• Hearing and visual ability to observe and detect signs of emergency situations.

QUALIFICATION STANDARDS:

Education: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma required.

Experience: Prior concierge or Front Desk experience required. Prioer experience with BuildingLink and Appfolio preferred but not required.

Licenses or certificates: No special licenses required. CPR certification and/or First Aid training preferred but not required.

Grooming: All employees must maintain a neat, clean and well-groomed appearance (specific standards available) at all times.

Other: Applicants with additional language skills preferred.

Note: The HOA functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.

Compensation Range

The compensation for this position is $24.00/Hr. - $25.00/Hr. based on qualifications and experience.