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JOB FUNCTION / SUMMARY:
This position is primarily responsible for validating accuracy, adequacy, and compliance with industry standards, internal policies, procedures, and regulatory requirements applicable to the valuation of residential properties. Incumbent must be focused on client satisfaction and provide excellent customer service and ensure that quality valuation reports are handled in a timely manner.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Reviews requests to identify and resolve any issues then processes the request.
Conducts the AVM's, researches, and analyzes to assure the relevant data was utilized and the valuation is reasonable. Determines the acceptability of the evaluation and makes the decision to use the valuation for lending purposes.
Reviews reports and/or specific valuation products/services for completeness and accuracy by both internal and external vendors to ensure accuracy and compliance.
Performs complex tasks in handling escalated QC inquires and problems; Provides feedback to appraisers on quality issues.
Contacts vendors and/or internal groups to validate information and/or inquire further, requesting updates and corrections, as appropriate.
Performs quality control duties on all jobs, tracking requests for changes/updates through completion.
Conducts order follow-up, as appropriate, to ensure complete and accurate valuation products/services are delivered according to established SLAs and turnaround times.
Writes formal email documentation on specific problems and on process updates.
Monitors designated vendors for issues and tracking; May facilitate escalation of quality issues.
May be assigned requests that are identified as high-risk, strategic, and/or sensitive, requiring higher level of expertise and experience.
Maintains a working knowledge of department procedures and requirements, including a full understanding of operations processes.
Ensures quality reviews, corrections, or updates align with defined turn-around times and department SLAs.
Updates logs, tracking action items.
May train peers within department.
Performs evaluations and reviews; Maintains documents and research data to aid in the development and reporting of an evaluation or review.
Uses analytical tools to aid in the development of the evaluation or review; researches information using internet and internal database.
Conducts in depth review of reports and/or specific valuation products/services for completeness and accuracy by both internal and external vendors to ensure accuracy and compliance; Communicates with the appraiser and works with a senior reviewer to resolve any issues with the reports; Has the ability to make decisions based on standard procedures and policies.
Balances monthly accounts including the vendor sand accounts receivable.
Provides and attends required department training.
Prepares for and actively participates in internal and external conference calls.
Maintains and updates procedure manuals.
May provide monthly or quarterly market reports.
MINIMUM REQUIRED EDUCATION, KNOWLEDGE & EXPERIENCE:
Associates Degree, Real Estate Sales License, or Licensed Real Estate appraiser with at least two years related experience and/or training; or equivalent combination of education and experience with Valuation Services or Real Estate related services
Working knowledge of Microsoft Office; including Word, Excel, and PowerPoint
Familiarity with standards including USPAP, Appraisal regulations, FDIC, FannieMae, and Appraisal Policy
Strong oral and writing communication skills
ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:
Ability to work under stress and meet deadlines
Ability to operate related equipment to perform the essential job functions
Ability to read and interpret a document if required to perform the essential job functions
Ability to travel if required to perform the essential job functions
Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.
This job description is only valid as of the date it was revised. Please contact the HR Compensation Department to obtain the latest version. Information contained herein should be treated as confidential to Hancock Whitney.
NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THE JOB AT ANY TIME.
Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.
Hancock Whitney Corp