Residential Specialist (Shift 3) - Anthony House 081

JOB SUMMARY: The Residential Specialist works cooperatively to assist homeless individuals to access services and benefits to overcome their homelessness. The Residential Specialist will work directly with participants on a daily basis to maintain the house and ensure that program standards are being met. The Resident Specialist is responsible for maintaining integrity at all times. All duties will be performed in a courteous manner, allowing participants and staff to maintain a healthy sense of self-worth while maintaining a safe and sober environment.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Advocates in the client's best interest

• Assesses needs and develops a plan to meet those needs

• Completes required agency, funding, legal, statistical and fiscal documentation in an accurate and timely manner

• Other duties as assigned.

• The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance.

• The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers.

• Willingness to abide by the company's published rules and regulations

• Under the supervision of the Director, ensures that the environment is safe and residents are adhering to house rules, program policies and regulations;

• Provides security/reception services;

• Acts as role model and encourages program participation from residents;

• Maintains sign-in/out logs and monitors traffic;

• Makes hourly observation rounds and documents in communication book;

• Communicates incidents to supervisory staff;

• Participates in house meetings, in-house and off-site safety programs, conflict resolution, violence diffusion, HIV sensitivity/confidentiality and other relevant trainings.

• Assist management in the overall supervision and administration of daily operations of Anthony House in order to develop satisfying solutions for the participants.

• General monitoring of participants to ensure that a safe, quiet and friendly atmosphere is maintained and that house rules are complied with, that duties and directives are carried out on time and according to professional standards, and that the facility is kept clean and orderly at all times.

• Provide information for problem solving involving daily operations giving specific attention to house job assignments, transportation, participant appointments, telephone answering, treatment functions and rehabilitation coordination.

• Coordinate with management regarding arrangements for participants and follow up on assignments.

• Coordinate with management and participants in the keeping of records, other necessary paperwork and important communication.

• Provide appropriate involvement in coordination with other staff and participants so that health, safety and security measures are adhered to.

• Advise participants as to their attitude, dress, vocabulary, behavior and related areas that affect success in the program.

• Communicate with program management, co-workers and participants regarding policies, procedures and special circumstances.

• Assist staff as part of a multidisciplinary team to ensure appropriate levels of treatment for the consumers.

• When assigned, facilitate recovery and substance abuse educational groups and life skills groups.

• Assist with transportation as needed.

• Assist participants to integrate back into the community with employment and permanent housing, and increase self-autonomy and self-reliance.

COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful.

• Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty.

• Consumer Focus: Building strong consumer relationships and delivering consumer-centric solutions.

• Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.

• Age Specific: Assessment, Interpretation, Intervention, Knowledge, Developmental Stages, Enhancement of Family Involvement

• Basic Job Readiness: Courtesy, Flexibility, Reliability, Responsiveness

• Personal Effectiveness: Communication, Interpersonal Skills, Self-Management, Thinking Skills

• Organizational/Management: Compliance, CQI Commitment, Leadership, Linking/Networking, Management of Information, Organizational Participation, Safety

• Performance Specific: Assessment, Crisis Management, Customer Focus, Empowerment/Advocacy

• Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message.

• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Manages Conflict: Handling conflict situations effectively, with a minimum of noise.

• Continuous Improvement: The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality.

• Resourcefulness: Securing and deploying resources effectively and efficiently.

• Cultivates Innovation: Creating new and better ways for the organization to be successful.

• Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice.

• Drives Results: Consistently achieving results, even under tough circumstances.

KNOWLEDGE AND JOB SKILLS: Ability to provide crisis intervention and handle emergency situations. High level of maturity and responsibility required. Time management skills are fundamental. Good verbal and written communication skills are vital to this position. Good documentation skills are essential. Professional telephone skills are essential. Computer knowledge is vital to the satisfactory performance of this position.

PERSONAL QUALITIES: Patience and high tolerance for frustration is essential. Initiative, dependability and accuracy are important. The ability to analyze situations and mange them in a proactive manner is helpful. Must be able to work with a minimum of direct supervision.

SPECIAL FACTORS: Must be able to meet deadlines. Must be able to document accurately and remain current with all documentation. It is important for a person in this position to enjoy working with difficult clients and act as a role model whenever possible. Must have reliable transportation and be willing to drive as a part of their basic job duties.

JUDGMENT/DECISION MAKING: Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position.

EDUCATION & EXPERIENCE:

• Education: High School Diploma or GED required.

• Experience: A minimum at least one (1) year work experience in a residential program setting and/or human services related field. Equivalent training and experience on a year-for-year basis in a related field will be considered.

• Driving Requirements:

• Must be Over the age of 21 required

• Minimum of 5-years driving experience required

• Possess a Valid FL Driver's license (within 30 days of hire if currently do not possess)

• Possess a continuously valid US Driver's license for the past three years, from date of issue required

• Safe Driving record required

TRAINING & DEVELOPMENT: Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and/or professional development may be assigned due to evolution of programs.