Residential Services Manager

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.

We are in search of new talent in the following position…

Position: Residential Services Manager

The Residential Services Manager is responsible for day-to -day administrative functions of the program, front desk, fire safety and evacuation management.

Pugsley Hotel Family Shelter is a transitional family shelter where asylum seekers are provided with resources, services, and an opportunity to integrate into a new culture and language. To learn more about Volunteers of America-GNY, copy and paste this link into a browser https://www.voa-gny.org/our-services

Location: 1275 Pugsley Avenue • Bronx, NY 10462

Minimum Qualifications:

• Bachelors' degree and three years of relevant work experience.

• Strong coordination skills, excellent written and verbal communication skills, excellent organizational skills, accurate record keeping, computer skills.

• Ability to communicate professionally (oral and written) in Spanish required.

Residential Services Manager Principal Responsibilities:

• Manage day- to day- program services office functions (HR related items such payroll, order and process invoices for office supplies, vendors-related follow ups and internal department-related follow ups as required)

• Track, maintain and submit Tier II CAREs billing to the Business Office monthly (including occupancy and daily census)

• Manage Petty Cash, metro cards and reconciliations. Maintain master inventory.

• Handle confidential and non-routine information and explain procedures.

• Manage front desk staff, operations, and schedule to ensure 24-hour coverage 7 days a week.

• Ensure proper documentation of client admission, reporting of vacancies to DHS vacancy unit, client arrival and departure procedures.

• Manage client incidents, notifications and ensure all incidents are entered in CAREs database and AWARDs.

Employees receive an exceptional benefits package including:

• Medical

• Dental

• Vision

• Prescription coverage

• Life insurance,

• Retirement plan

• Educational Reimbursement Program (includes tuition and license/certification)

• Paid Time Off which is accrued monthly and rolls over from year to year. In addition:

• Paid Birthday Holiday

And much more…

To learn more about VOA-Greater New York, copy and paste this link into a browser: https://www.voa-gny.org/about

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!

Other details

• Job Family Program Services - Administration

• Job Function Coordination

• Pay Type Salary

• Min Hiring Rate $29.81

• Max Hiring Rate $29.81

• Required Education Bachelor's Degree

Apply Now

• Bronx, NY 10462, USA