Residential Services Coordinator- Wilcox

Job Title: Resident Service Coordinator

Department:Housing

Reports to: Program Manager, Housing

Status: Non-Exempt (Hourly), Full-Time, Non-Management

Schedule: Monday- Friday, 8:00 am- 4:30 pm

Location: Wilcox, 1040 N. Kenmore Ave, Los Angeles, CA 90029

Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc

SUMMARY

As part of a multi-disciplinary team, and under the supervision of Program Manager, the Residential Service Coordinator (RSC) will meet with clients residing in permanent supportive housing to sustain housing and wellness in partnership with case management staff. Primary responsibilities are to provide outreach and engagement to newly housed clients and to coordinate community integration activities supporting client satisfaction in housing. The Resident Services Coordinator also coordinates and implements organized on-site community building and adult education and wellness workshops.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Develop effective, trusting, and professional relationships with clients with a focus on facilitating their independence.
• Provide group supportive services and life skills trainings to clients within the permanent supportive housing community.
• Provide crisis intervention, as needed.
• Perform a comprehensive needs assessment for each housing community.
• Develop a client-focused programming plan in collaboration with on-site case management staff and clients based on community and client goals and needs.
• Meet with clients on a weekly basis as to implement programming based on community-specific needs of the client population and provide ongoing support and guidance to ensure client retention of permanent supportive housing.
• Identify, access, and maintain relationships with all resources available in the community to support residents and staff.
• When possible, bring community resources on-site to ensure client easy access.
• Attend meetings with property management staff and to establish and continuously improve standard policies and procedures for effectively addressing resident and concerns.
• Attend and participate in all staff meetings, trainings, and group supervisions, as required.
• Maintain accurate files and statistical data (manually and via computer system), per agency policy.
• Generate client engagement status reports based on accurate file keeping of program activities.
• Collaborate with other Agency projects and other referring agencies.
• Participate in on-going self-evaluation, program evaluation, and program development / implementation.
• Communicate effectively with property manager and other programs' staff who provide services to the client community.
• Build connections with community partners to improve client access to community resources.
• Other duties as assigned.

Qualifications:

• Bachelor degree- OR - 2 years of equivalent work experience.
• Experience providing life skills training, preferred.
• Experience providing supportive services to groups.
• Experience in working with a diverse population (i.e. mental illness, substance abuse).
• Interpersonal skills in order to communicate effectively with staff and tenants.
• Demonstrated knowledge of referral and community resources or how to locate them.
• Valid California ID.

EXPECTED BEHAVIORS OF ALL STAFF

• Act as a role model
• Demonstrate a sense of responsibility
• Continuously learn and improve
• Acknowledge your own areas of improvement
• Hear and provide honest, specific and direct feedback
• Create an environment where everyone is welcomed valued and respected
• Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates
• Corporate Discounts

Other details

• Pay Type Hourly
• Min Hiring Rate $23.08
• Max Hiring Rate $23.08
• Travel Required No
• Required Education High School
• Job Start Date Monday, July 8, 2024

Apply Now