Residential Service Coordinator

POSITION TITLE: Residential Service Coordinator

LOCATION: Murfreesboro, TN

STATUS: Full Time, Salaried, Exempt

PROGRAM: Developmental Disabilities Services

REPORTS TO: Director of Developmental Disabilities Services

INTRODUCTION:

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors.

We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities.

Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS:

Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:

Health and Wellness

Employee Assistance Plans (EAP)

Health and Wellness Program

Medical Coverage

Dental Coverage

Vision Coverage

Flexible Spending Account

Health Spending Account

Short Term Disability

MetLife Legal Plans

Financial Wellbeing

Competitive Compensation Packages

Life Insurance (company paid)

403b retirement plan with company fund matching

Employee discounts

• Loan forgiveness options through federal programs

(National Health Corp & Public Service Loan Forgiveness)

• All company paid benefits and paid time off effective day one

Work Culture

Commitment Committee

Justice Committee

Integrity Committee

Compassion Committee

DE&I Committee

Retention Committee

Training & Development

VOA LEAD Program- Leadership Development Program

VOA University

• Staff Development

VOA Academy

• Clinical Training and Development

JOB SUMMARY AND QUALIFICATIONS:

This position will be responsible for the overall services for those individuals receiving Residential Habilitation or Supported Living services from Volunteers of America Mid States. The implementation of the Individual Support Plans and the attainment of the individual's visions within their home and community environments is essential. Position will be responsible for case management and referral to resources in the community as well as direct supervision of house manages in each residential and supported living setting.

WHAT YOU SHOULD HAVE FOR THIS ROLE:

• BA degree OR an equivalent number of years of progressively more responsible direct experience with the consumer population AND a current state driver's license.

• Proactively looks for potential issues and resolves them before they can impact the organization.

• Demonstrate commitment to doing what is right. Removing self-interest from situations.

• Demonstrate commitment to doing what is right for the organization and supports the mission.

• Understands complicated issues quickly and accurately and gets to the root of issues.

• Provides positive enabling leadership and lives the organizations values

• Models the agency's core values of integrity, compassion, diversity, commitment and justice to all internal and external contacts.

RESPONSIBILITIES:

A. Ensure compliance with DMH/DD Quality Enhancement guidelines for residential supports and services.

B. Ensure cleanliness and safety of clients served and their homes.

C. Ensure implementation of Individual Support Plans and that monthly reviews encompass pertinent information that is exchanged with the Medical and Day Service Coordinator as well as pertinent persons from the client's families, guardians, Independent Support Coordinators, Regional Office personnel, etc.

D. Complete comprehensive monthly reviews in a timely manner.

E. Monitor outcomes to ensure that the agency is actively striving towards reaching the client's vision.

F. Monitor the client's personal records to ensure information contained is in accordance with DMH/DD guidelines.

G. Coordinate all residential employee training and assist in tracking training to ensure best practices and DMH/DD compliance.

H. Coordinate with clients served, guardians, families, Independent Support Coordinators day services, etc.

I. Participate in management meetings and supervisory planning sessions.

J. Ensure that clients served receive all possible benefits for the purpose of increasing their disposable income (food stamps, MR housing, level billing, discount utility programs, STRAP, etc.).

K. Implement all agency supervision and quality assurance plans as they are pertain to residential serves and supports.

L. Ensure that prudent financial residential spending occurs and all appropriate documentation regarding expenditures meets policy and procedure requirements.

M. Performance quality improvements (POI) duties as assigned by supervisor and POI committee.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.