Residential Remodeling Handyman Carpenter

Do you enjoy playing a key role in client communication and ensuring that a residential remodeling project is completed efficiently? Do you enjoy solving problems, working on small residential projects and making clients happy? Do you want to further your career with a hands-on remodeling specialist role? If so then BOWA could be the place for you. Over the past 30 years we have a proven track record of offering exciting and rewarding opportunities to our employees.

A Home Remodeling Specialist for BOWA (known internally as a Senior Customer Service Field Technician) plays an important role working closely with clients helping to manage and complete residential remodeling projects from punch-out and warranty work to Customer Service handyman and small project jobs.

Essential Duties and Responsibilities:

• Ability to diagnose and trouble-shoot construction issues

• Consistently relay any important information from the client to the Customer Service Production Manager and/or Customer Service Manager(s)

• Clearly and effectively communicate with Customer Service Production Manager, Customer Service Managers, subcontractors, clients, and others, as necessary

• Excellent client and company project communication at all stages of work, efficiently and effectively communicate with subcontractors, vendors or others as necessary

• Complete and manage remodeling punch-out, warranty work and small handyman projects

• Ability to proficiently perform cabinetry and installation tasks including, but not limited to, cabinet installation, pocket door installation, bath and door hardware installation (Tech Level I)

• Ability to install stain-grade crown molding, complex custom cabinet installations (including recessed panels), and ability to build drawers (Tech Level II)

• Ability to complete drywall and paint work as needed

• Ability to complete minor HVAC, plumbing, electrical repairs and other related remodeling trade work as needed

• Ability to read detailed plans

• Manage, schedule, complete and oversee project field service work for clients in their homes, including managing subcontractors schedules, communication and expectations

• Supervision of jobsite safety, cleanliness, security, and protection from damage during all construction phases

Supervisory Responsibilities: There are no employment supervisory responsibilities with this position.

Requirements:

• Residential construction knowledge with a minimum of 3 years experience in related types of work and responsibilities

• Carpentry skills similar to those of a Lead Carpenter: cabinetry, custom molding, framing, etc.

• Additional knowledge such as: drywall, painting, electrical, plumbing and other related remodeling trade work and working knowledge of remodeling trade installation requirements and techniques

• Able to complete work unsupervised, as necessary in an orderly and clean fashion

• Strong communication skills, with regular client interaction

• Furnish all hand tools and small power tools as necessary to complete job

• Exhibit superior customer service skills, a customer first attitude and focus, representing the company well being polite and courteous to the client, subcontractors, and co-workers; conducting oneself in a professional manner at all times

• Analytical ability to diagnose and develop plans for addressing residential construction problems/issues

• Ability to multitask and adapt to changing priorities

• Valid Drivers License and must have reliable transportation, tardiness is not acceptable

Schedule: Official work week: normally 40 hours per week, usually Monday through Friday as directed by the Customer Service Manager. Overtime and off-hour emergency work is occasionally necessary.

Benefits:

• Company Vehicle with tenure

• Health, Dental, Vision, Short-Term and Long-Term Disability Insurance

• Company Paid Life Insurance Plan

• 401k with Company Match

• Profit Sharing Program with tenure

• Paid Time Off

• Training and Development Budget

• Tool Purchase Program