Residential Property Manager

Gables Residential Trust Arlington , VA 22201

Posted 1 week ago

Overview

We're looking for a smart, savvy and incredibly personable leader to apply for our Residential Property Manager position. If that description sounds like you, come join the top echelon of our staff in this vital position. Keen intelligence and business smarts are required for the position's main aim: producing the highest possible net operating income of the community under your supervision. Your varied responsibilities include implementing cost-control and revenue improvement programs as well as developing annual operating budgets and sales and marketing plans. Your enthusiasm, leadership and managerial skills are essential for motivating, supervising and training your staff with group sessions to keep members up-to date on the latest advancements. You'll also stay abreast of trends in your market by understanding demographics and competition as you implement your brilliant strategies to make your Gables property the hottest and most profitable community in town.

Responsibilities

  • Maintain an excellent customer service relationship by adhering to the 10 Pledges of Customer Service

  • Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs

  • Establish and implement leasing goals, while managing an effective lease expiration program

  • Analyze operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustments

  • Manage a highly skilled on-site staff with effective recruitment, training, motivation and development programs

  • Develop yearly operating budgets/forecasts and sales/marketing plans. Accurately create, prepare and convey all operational and financial data to the Regional Manager in a timely manner. Work with the owners to identify community goals and objectives. Be responsive and receptive to owners' needs, goals, and objectives

  • Maximize rental income while minimizing expenses through effective planning and control

  • Effectively monitor all income, including delinquencies

  • Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed

  • Evaluate and recommend changes on rent/pricing strategies, and ensure websites and printed material are accurate and updated

  • Analyze and evaluate monthly and/or quarterly financial statements. Write clear and concise owner's reports to substantiate the analysis

  • Effectively show, lease, and move in prospective residents; implement methods to ensure sales associates achieve the highest standards with shopping report scores

  • Implement programs for resident retention and service request follow-ups

  • Introduce and monitor effective lease renewal programs

  • Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge

  • Direct efforts to implement sales and marketing plans which effectively maximize rental income and result in high occupancy

  • Ensure that an adequate number of units are market ready

  • Design an effective preventative maintenance program to monitor service request turnaround and ensure the responsiveness of the maintenance staff

  • Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed

  • Implement and monitor the Gables Great Rewards program

  • Communicate effectively with owners, residents, and on-site associates

  • Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed

  • Create staffing schedules and ensure they are consistent with community needs

  • Assist and ensure all customer complaints are handled promptly and appropriately

  • Adhere to established company standards for screening applicants for residency

  • Adhere to Standard Operating Procedures

  • Other tasks or duties as assigned by supervisor

Qualifications

Each job duty must be performed with the focus and accuracy it requires. The essential knowledge, skills and abilities you need are outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the job's essential functions.

Education

  • High school education or equivalent is required; college degree is a plus but not a requirement

  • Ability to fluently read and write English, accurately perform intermediate mathematical functions and use all on-site resident management software functions

Professional Experience

  • At least two years experience in residential property management or related field is required

Attendance/Travel

  • Ability to work any of the seven days of the week, 52 weeks of the year. Our property staffing limitations make it critical for you to work your scheduled hours consistently as well as overtime if necessary when requested.

  • Ability to serve on-call, as scheduled or as necessary

  • Ability to travel to attend various company gatherings either in the general vicinity of your home property or in another state

Licenses/Equipment

  • Valid driver's license and current automobile insurance is required; position requires own vehicle to fulfill all of job's functions

Skills

Skills include an excellent ability to manage and motivate others; effective communication with residents, prospects and vendors. Other essential skills include but are not limited to:

  • Excellent communication skills

  • Strong administrative and organizational skills

  • Strong time management skills and ability to prioritize wisely

  • Strong customer service orientation

  • Good understanding of sales and marketing concepts and the ability to develop, implement, and evaluate marketing plans

  • Knowledge of on-site maintenance requirements, including dealing with vendors and contractors

  • Ability to close a sale

Computer Skills

  • Basic computer and Internet knowledge

  • Intermediate knowledge of MS Word and Excel; proficiency with Outlook

  • Ability to operate and understand personal computer functions and company utilized software packages

Learning and Development

  • Commit to ongoing professional development and career growth
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Residential Property Manager

Gables Residential Trust