Residential Program Manager - Behavioral Health 163

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals with complex needs in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

Casa C - House of Transition is a 15-bed facility, where adults with serious mental illness, ages 18-59, can receive help in transitioning into the community with an 18-month maximum-stay.

Shifts Available:

Full Time; AM 8:00 am

• 5:00 pm varies as needed; Monday

• Friday

Expected starting wage range is $66,560.00 - $72,376.46 Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

POSITION SUMMARY

The Residential Program Manager coordinates the day-to-day functioning of the residence, ensures and/or provides direct services, and works with Clinical Director in developing and implementing policies, procedures, and designing services.

QUALIFICATIONS

Required:

• BA or BS Degree in a behavioral healthcare or related health related field

• Two (2) years of direct service experience with psychiatric individuals in an inpatient, or outpatient, and/or residential setting

• One year of supervisory experience required or supervisory training within 6 (six) months of employment

• Current Adult Residential Facilities certification or obtain within 9 months of employment

• A thorough understanding of DSS/CCL licensing regulations

• Must be at least 18 years of age

• Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment

• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. Position requires driving, valid driver's license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply

Preferred:

• Bilingual

ESSENTIAL FUNCTIONS

• Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders

• Provides safe, effective, and efficient implementation of direct care in accordance with established policies, procedures, and standards of care

• Directly supervises and oversees service provision of all residence staff including scheduling, annual evaluations, disciplinary actions, and training new team members

• Provides leadership to staff by role modeling

• Establishes and maintains a therapeutic relationship with members served

• Attends and participates in members served meetings and groups

• Coordinates and provides members served treatment services for assigned members served, including:

o Developing a schedule of therapeutic activities with and for individual members served

o Coordinating and monitoring daily activities

o Coordinating members served special activities

• Leads and co-leads therapeutic groups

• Collaborates with Assistant House Coordinator regarding service development

• Ensures that the documentation of all services is done according to standards

• Participates in the development, review, and implementation of Service Plans

• Coordinates all admission and discharge procedures with clinical director

• Completes unusual/injury reports and forwards to Administrator/or designee in compliance with established policies and procedures

• Notifies appropriate agencies of any known or observed incidents of members served abuse

• Observes, records, and reports members served social, ADL and psychiatric behavior

• Completes the service plan, including assessing the members served educational and vocational needs

• Promotes and assists members served in developing self-help skills

• Collects, monitors, and reports outcome data

• Oversees program budget and completes budget reports as requested

• Participates in the training, scheduling, evaluation, and discipline tracking of staff

• Oversees proper use of transportation, mobile phones, and other such equipment

• Actively participates and facilitates in team meetings and service planning meetings

• Must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training

Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

Position requires transporting Members in program vehicle (acceptable driving record)

SKILLS

• Ability to lead a multidisciplinary team

• Knowledge/experience working with psychiatric and addiction disorders

• Knowledge of management of assaultive behavior techniques

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, walk, bend, squat, kneel and lift and carry items weighing 25 pounds or less as well as to frequently reach and do simple and power grasping. The position requires manual repetitions and dexterity and to occasionally drive.

EOE AA M/F/V/Disability

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.