Residential Program Coordinator For DDP Montgomery County

Salvation Army USA Royersford , PA 19468

Posted 3 months ago


Position: Residential Program Coordinator for DDP Montgomery County

Department: Developmental Disabilities Program

Availability of Position: Immediately

Schedule: Full time, hours vary, on-call responsibilities

Reporting Relationship: Program Director for DDP Montgomery County

Salary and Grade: $40,000.06 annually; 10 Exempt

The Salvation Army is hiring and offers truly excellent benefit package to eligible employees including:

  • Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time.

  • Employer funded Pension Plan (company contributions begin after 1 year of employment)

  • Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles

  • Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life

  • Flexible Spending Accounts

  • Remitted Tuition Program

  • Eligibility for the Federal Government's Public Student Loan Forgiveness Program

  • Most importantly a job with a good purpose!


This position is a supervisory position (exempt) with 24 hour-a-day responsibility for overseeing and coordinating staffing and a wide array of other supports for persons with developmental disabilities residing in residential programs in Montgomery County. The work requires flexible scheduling to encompass some evenings and weekends as needed to provide appropriate oversight of the homes and to insure that emergency response is available to meet health and safety needs. Main work locations are in Rosemont and Royersford, PA.


Minimum requirement of a Associate's Degree or 60 credits related to the field and 2 years experience or a High School Diploma/GED and 5 years relevant experience in the field. Experience should include supports to people with a wide range of Developmental Disabilities.

Must possess a working knowledge of federal, state and county guidelines/regulations pertaining to the provision of service for adults with developmental disabilities. Ability to track large amounts of information, including but not limited to: medical appointments, financial information, staff schedules, program information, petty cash, fire drills and quality surveys. Ability to work with management, staff, families and funding sources in a respectful and courteous manner.

Ability to provide leadership direction and supervision to assigned personnel and to the program which result in the positive organizational climate essential to high-quality home management and service provision. Ability to effectively communicate with staff, persons we provide services to, case managers and other service providers. Ability to manage monies and costs effectively.

Ability to anticipate problems and to initiate problem solving. Experience in a related field and demonstrated ability to assume supervisory responsibilities will be considered. Must have a valid driver's license and good driving record. It is essential to support The Salvation Army by having an appreciation and understanding of The Salvation Army mission.

Contact: If you may be interested in applying for this position please submit your resume and cover letter online.

Current Salvation Army Employees can apply online at Prospective employees can apply online at

No phone calls please.

Refreshed by the Divisional Human Resources Department on May 29, 2019

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.

The Salvation Army's Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.

Its message is based on the Bible. Its ministry is motivated by the love of God.

Its mission is to preach the gospel of Jesus Christ

and to meet human needs in His name without discrimination.

Requisition No. 1109

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Loyalty And Support Specialist

Iron Mountain

Posted 2 days ago

VIEW JOBS 8/20/2019 12:00:00 AM 2019-11-18T00:00 Overview Iron Mountain Incorporated (NYSE: IRM), founded in 1951 and ranked as a Forbes 2018 America's Best Employers, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, data centers, cloud services and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Visit for more information. Responsibilities * Full benefits -eligible day 1 of employment * Medical * Dental * Vision * Other benefits- * Paid vacation, holidays, sick/personal time * Tuition Reimbursement * 401k (with company match) * Employee Stock Purchase Program The Customer Loyalty Specialist on the Customer Loyalty and Solution Team is a phone-based role responsible for the retention and closure of our customer accounts across all Iron Mountain service lines through positive customer interaction, support and analysis. The CLS is responsible for reselling the value of IRM services to the customer and the impact this has on their company's Information Management program. If the CLS is unable to retain the customer, they are responsible for guiding the customer through the closure process and working closely with the Customer Support Specialist on the logistics of closing the account. The team is responsible for providing analysis of internal and external requests for customer support through system tools, working with various team members and executing solutions. The CLS must ensure that customer requirements are resolved in accordance with service level agreements and performance metrics. Primary (P) or Secondary (S) Key Responsibilities: % of Time Spent: P Negotiate and agree on future contract terms between IRM and the customer. Address and resolve any issues identified by the customer. 50% P Negotiate and agree on closure terms between IRM and the customer 20% P P Execute contractual and termination paperwork Work closely with Customer Support Specialist regarding termination activities. 20% 10% Qualifications * Strong Customer Service skills and detail-oriented * Ability to effectively plan and manage multiple customer accounts * Strong analytical skills * Ability to proactively manage own workload, strive to meet and exceed SLA's * Computer literacy and ability to use on-line system for input, maintenance and inquiries * Proficient in Microsoft Office * Knowledge of, SKP, Secure Base and other Iron Mountain systems * Excellent verbal and written communication skills * Ability to partner, influence and negotiate * Excellent organization and interpersonal skills * Ability to quickly understand the root cause of a customer issue and bring to resolution * Ability to work the shifts provided based on business needs * Experience in Customer Service Leadership, Interpersonal and Problem Solving: * Build internal/external relationships through exceptional problem solving skills and consistent follow through * Resell customer on the reasons why they have an established relationship with IRM currently, reinforce the value of IRM service and the impact of leaving IRM on the security and compliance to their Information Management program * Work closely with customers to identify the root cause of their issues and do what is possible, within the given guidelines, to resolve and retain customers * Determine account status to build the best solution for the customer by researching current services, current pricing, open AR, any other issues the customer has identified * Proactively work with customers to ensure a positive customer experience while working through issues and closure of the account * Negotiate contract and termination costs and terms based on customer needs * Lead problem resolution within established guidelines by effectively communicating with other departments and the customer * Work closely with Customer Support Specialist to execute on agreed upon terms to quickly and efficiently close an account Every Iron Mountain employee has an obligation to promptly report issues and violations. Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions. Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions. Requisition # 2019-22167 Category Customer Services & Support Type Full-Time Work From Home (Virtual) No Iron Mountain Royersford PA

Residential Program Coordinator For DDP Montgomery County

Salvation Army USA