Residential Mortgage Lender

Description

Are you passionate about making a positive impact in your local community? Do you thrive in a dynamic, collaborative, and engaging work environment? If so, we have the perfect opportunity for you at Pathfinder Bank!

About Us: At Pathfinder Bank, we take pride in being more than just a financial institution - we are a community-focused bank committed to building lasting connections in Central New York. As a key player in our Market, you'll have the chance to make a meaningful impact on the people and businesses in our community while developing long-lasting, trusted relationships.

Why Join Us:

• Community-Centric: Your role at Pathfinder Bank goes beyond being a trusted financial advisor; it's about actively contributing to the growth and prosperity of the local community we serve.

• Collaborative Environment: Thrive in a fast-paced, collaborative, and engaging work environment where your ideas are valued, and teamwork is celebrated. We believe that together, we can achieve more.

• Employee Support: We understand the dedication and hard work our employees put in, and we are committed to ensuring you feel supported, appreciated, and rewarded for your contributions.

• Flexibility: Enjoy the flexibility of a family-friendly work environment that understands the importance of work-life balance.

Key Responsibilities:

• Relationship Building: Cultivate and strengthen personal and business relationships within the local community. As a Customer Service Representative you will be "face of Pathfinder Bank".

• Customer Service: Lead by example and inspire those around you to deliver exceptional service. Your interactions with internal and external customers will be instrumental in creating a positive and inclusive environment.

• Local Touch: Embrace the opportunity to immerse yourself in the unique needs and aspirations of our local community. Your insights will guide our efforts to provide tailored financial solutions.

• Identify Needs: Interacting with customers and creating relationships is how everyone here at Pathfinder Bank can help turn dreams into reality.

What We Offer:

• A fulfilling and rewarding career with opportunities for growth and development.

• Competitive compensation and benefits package including paid holidays, paid time off, medical (including virtual care and work-life balance services), vision, and dental insurance, a 401K with a generous match, tuition reimbursement, banking discounts, and more!

• The chance to be part of a bank that believes in bringing out the best in its talent.

Requirements

Summary/Objectives

Originates mortgage loans, promotes the financial institution and its lending services to the real estate community and helps to identify and serve the community's financial needs through seminars and sales meetings and by participating in and promoting the financial institutions community activities.

Essential Functions

• Solicits mortgage loans, informs prospective loan clients of the financial institutions underwriting guidelines and applicable government regulations.

• Establish relationships with and calls on Realtors, Builders, Developers and other professionals in order to increase mortgage activity and expand mortgage referral network.

• Completes each loan application and all processing functions in a timely manner, explains documents to applicants and ensures accuracy of the mortgage file. Screens loan requests based on the bank's policies and determines what mortgage program best meets customer needs.

• Personally answer's incoming phone calls, schedules appointments and communicates complex approvals or denials to the borrowers, real estate agents or builders.

• Maintains full knowledge of all government, secondary market and internal policies and procedures to insure compliance.

• Register with the Nationwide Mortgage Licensing System (NMLSR), obtain a unique identifier number, update information as required, and annually renew registration. Comply with all of the requirements of the S.A.F.E. ACT.

• Attends mortgage loan closings for the first time homebuyers and follow ups, post-closing, with all customers.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, printers and filing cabinets.

Required Education, Experience and Qualifications

• Associates degree in related field or equivalent work experience

• A minimum of one year experience in Residential Mortgage Lending

• Good sales, organizational and interpersonal skills

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations

• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public

• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

• Obtain an active Mortgage Loan Originator (MLO) license in New York State