Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential.
We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: email@example.com
Under general supervision, handle servicing tasks which may include; service system review of all fields set up through origination, document review and retrieval, remittance of retail loan optional insurance and debt protection products for consumer and mortgage loans, mail distribution, record keeping duties and or other servicing technical tasks as necessary. Take accountability for entire process from receipt of work to resolution and closure.
Tasks require coordination of information among various operational areas and customers. Exercise some judgment within guidelines, great attention to detail and accuracy required. Considered a subject matter expert on operational issues related to process or function, along with coordination of information among various areas and/or customers. Act as escalation point for issues or transactions.
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act.
Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated's anonymous Ethics Hotline.
Key Result AreasCustomer Service
Regulation and Compliance
Job AccountabilitiesPerform servicing and remittance tasks on insurance including optional insurance and debt protection products for consumer and mortgage loans.
Review the servicing system for accuracy and updating as needed to mortgage loan origination documents.
Resolve complex customer issues using multiple resources and records including verifying contents of collateral files for all documents delivered to department. Track and follow up on missing documents, retrieve requested documents from files replacing original with the 'release of documents' authorization form, in compliance with guidelines. Perform monetary calculations, ensuring accuracy, for legal notices and then mail to debtors adhering to USPS mail certification, regulatory and investor guidelines.
Preparing, editing, distributing, and/or correcting specialized and/or complex documents including the preparation, production and monitoring of speed pay checks, post-dated checks and consumer credit counseling payments for posting via cashiering in a timely manner.
Tracking and reporting work and findings of error. Organized and attentive to detail in all aspects.
Perform fast, effective, accurate, and courteous service to customers and banks.
Provide feedback and trends in problems or situations involving various product activities.