Residential Life Student IT Desk Manager

Residential Life Student IT Desk Manager

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Please see Special Instructions for more details.

All student employees will be required to submit employment verification documents on their first day of work. For a list of acceptable documentation, follow this link: https://www.indstate.edu/sites/default/files/media/Documents/PDF/career-center-Emp_Eligibility_Docs.pdf

Position Details

Position Details

Student Employment Enrollment Requirements Indiana State University student enrolled in at least 6 credit hours. Comments to Applicants

All student employees will be required to submit employment verification documents on their first day of work. For a list of acceptable documentation, follow this link: https://www.indstate.edu/sites/default/files/media/Documents/PDF/career-center-Emp_Eligibility_Docs.pdf

Notice of Vacancy Number ST2300803 Job Title Residential Life Student IT Desk Manager Job Category Regular Student Job Job Type Regular Student Jobs Position Class Code 82100 Student Employee Student Pay Grade 999 Hourly Wage/Salary 13 Job Summary/Basic Function

Student Desk Managers work to create a welcoming and inclusive environment that helps to enhance student and community development. ResLife IT Student Desk Managers support the Residential Life staff by providing troubleshooting and instructional support on issues/topics related to departmental IT needs. Specifically, the Student Desk Manager is expected to role model leadership, integrity, and must possess a passion for working with undergraduate students in a residence hall setting.

Specific Responsibilities Work Schedule

Our office hours are from 8am

• 4:30pm, Monday

• Friday. We expect you to work up to 10 hours per week. We will work around your class schedule to designate your shifts during this time frame. Weekend hours might be available for special occasions like Fall and Spring Arrival when students are moving in for the semester.

Desired Start Date 05/20/2024 Open Date 04/23/2024 Close Date 05/23/2024 Required Relevant Education & Experience High School diploma or GED Required Field(s) of Study

Must be enrolled in a minimum of twelve (12) credit hours per semester (undergraduate students) or six credit hours (graduate students)

Preferred Relevant Education and Experience

Education: No Response; Experience: Must have worked for 1 semester as a front desk attendant in one of the residence halls.

Supervisory Responsibilities This job has no supervisory responsibilities. Required Certificates, Licenses and Registrations Other Required Certificates, Licenses and Registrations Preferred Certificates, Licenses and Registrations Preferred Other Certificates, Licenses and Registrations Knowledge, Skills and Abilities Able to adapt to change, Able to learn and retain information, Able to multitask, Able to read English, understand, and follow verbal and written instructions, Able to work both independently and collaboratively, Able to work carefully and politely around others, Able to work well with others, Attention to detail, Demonstration of high ethical standards, integrity, professionalism, politeness, and courteousness, Excellent customer service skills, Excellent leadership skills, Willing to interact with students, Work effectively with a diverse community, Proficiency with Microsoft Office and other computer applications Other Knowledge, Skills and Abilities

Student must be available to work both Fall and Spring Semesters. Students in a full-time Internship and/or Student Teaching are not eligible.

NCAA Guidelines

All employees and staff of ISU are bound by all NCAA, Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith. For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department.

No ISU employee (whether paid or a volunteer) shall knowingly influence others to furnish the NCAA or an ISU investigator/compliance officer false or misleading information concerning an individual's involvement in or knowledge of matters relevant to a possible violation of an NCAA regulation. Failure to abide by this term of employment shall constitute unethical conduct as defined by the NCAA and may result in immediate suspension and/or termination of the employment relationship with ISU.

Job Duties

Essential Duties and Responsibilities

• Providing troubleshooting and support for front desk computers, their browsers, the network connection, their security, and the software on them.

• Providing troubleshooting and support for the computers of those who supervise various components of the desk operations in the halls, their browsers, the network connection, their security, and the software on them.

• Providing support for desk operations in terms of assisting with initial card access troubleshooting and reporting.

• Placing TDX tickets for additional support as necessary from OIT and following up on those tickets to ensure timely resolution of Incidents which affect desk operations.

• Assisting with the deployment and inventorying of new hardware and software to the front desk computers and to the computers of those who supervise the various components of front desk operations.

• Other related duties as assigned.

Career Readiness Competencies

o Critical Thinking/Problem Solving: Exercise sound reasoning to analyze issues, make decisions, and overcome problems. The individual is able to obtain, interpret, and use knowledge, facts, and data in the process, and may demonstrate originality and inventiveness.

o Oral/Written Communications: Articulate thoughts and ideas clearly and effectively in written and oral forms to persons inside and outside of the organization. The individual has public speaking skills; is able to express ideas to others; and can write/edit memos, letters, and complex technical reports clearly and effectively.

o Teamwork/Collaboration: Build collaborative relationships with colleagues and customers representing diverse cultures, races, ages, genders, religions, lifestyles, and viewpoints. The individual is able to work within a team structure, and can negotiate and manage conflict.

o Digital Technology: Select and use appropriate technology to accomplish a given task. The individual is also able to apply computing skills to solve problems.

o Leadership: Leverage the strengths of others to achieve common goals, and use interpersonal skills to coach and develop others. The individual is able to assess and manage his/her emotions and those of others; use empathetic skills to guide and motivate; and organize, prioritize, and delegate work.

o Professionalism/Work Ethic: Demonstrate personal accountability and effective work habits, e.g., punctuality, working productively with others, and time workload management, and understand the impact of non-verbal communication on professional work image. The individual demonstrates integrity and ethical behavior, acts responsibly with the interests of the larger community in mind, and is able to learn from his/her mistakes.

o Career and Self Development: Identify and articulate one's skills, strengths, knowledge, and experiences relevant to the position desired and career goals, and identify areas necessary for professional growth. The individual is able to navigate and explore job options, understands and can take the steps necessary to pursue opportunities, and understands how to self-advocate for opportunities in the workplace.

o Equity and Inclusion: Value, respect, and learn from diverse cultures, races, ages, genders, sexual orientations, and religions. The individual demonstrates openness, inclusiveness, sensitivity, and the ability to interact respectfully with all people and understand individuals' differences.

Career Competencies

Competency: Leadership Competency: Professionalism/Work Ethic Competency: Equity and Inclusion Competency: Teamwork/Collaboration Competency: Digital Technology Competency: Critical Thinking/Problem Solving

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter/ Letter of Application

• Letters of Recommendation

• Curriculum Vitae

• References

• Portfolio

• Current Class Schedule

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Are you currently in good academic standing with the University?

• Yes

• No

• Are you currently in good conduct standing with the University?

• Yes

• No