Residential Concierge

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city's artisans. Four Seasons is the new social hub of downtown Nashville's SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool - celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we'll inspire a truly authentic experience of Music City.

We are turning up the volume in Music City and we want you to join our playlist! Weaving the warmth of southern hospitality with the intuition of Four Seasons service, our team is changing the landscape of Nashville.

The Opportunity:

We are seeking a Residential Concierge, an exciting opportunity to be part of the new Four Seasons Hotel and Private Residences Nashville!

This individual has the delight of welcoming our residents home each day, ensuring that they are taken care of with every step; from the safety and security of the building to the personal connection offered with each conversation. The ability to establish a strong rapport, the warmth of friendly smile, and the drive to go above and beyond, anticipating and adapting to the need and inquiries of our homeowners will carry great weight in the success of this candidate.

Responsibilities Include (but are not limited to):

• Handles all resident interactions with the highest level of hospitality and professionalism - accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with residence/hotel/resort services, hours of operations, key residence/hotel personnel, in-house events, directions, etc. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices.

• Helps processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers. Coordinates with Valet parking staff the retrieval of resident's vehicles.

• Manages and provides access to the building(s) and units with all vendor/contractor/homeowners' service providers and visitors, after previous authorization received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and homeowners' service providers. Controls entry doors and elevator/lift access.

• Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current. Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations for residents.

• Updates homeowner profiles with any relevant information

• Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made

• Coordinates the booking of the elevators/lifts for move-in or move-out after the 1st occupancy period is over

• Complies with all Four Seasons' guidelines, policies and procedures

• Is knowledgeable about all Rules & Regulations for the Residential Association

• Assists other Residential team members, including Management, Public Area Assistants and Resident Service Attendants, with responsibilities and duties in their absence or due to heavy volume periods

• Works closely with the Hotel to ensure smooth handling of resident's deliveries, reservations and special requests

• Helps ensure that the Residential Lobby, and other Common Areas are in optimal condition of cleanliness and tidiness at all times

• Perform other tasks or projects as assigned by the Residences Management team

• Relieve other residential roles for meal periods and in case of emergency

Preferred Qualifications and Skills:

• Previous Residential Services experience preferred, especially in a luxury environment

• Excellent communication skills. Reading, writing, and oral proficiency in the English language; an additional language an asset

• Good computer skill with an ability to use a variety of software

• Strong attention to detail and problem-solving skills

• Knowledge of the local Nashville area preferred

About Four Seasons Hotel & Private Residences Nashville

A soaring new landmark on the Nashville skyline, Four Seasons pays homage to the city's creative spirit. 40 stories high, with 235 keys (42 suites) and 143 residence units, the property is located in the upmarket neighborhood of SoBro where floor to ceiling windows provide unobstructed downtown panoramic views. The hotel will feature 25,330 sq ft of meeting space, Mimo Restaurant and Bar, a luxury spa, and an outdoor pool deck.

Service Culture

Currently operating over 120 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

What to Expect

• Dynamic Employee Culture where you are encouraged to be your true self!

• Inclusive and diverse employee engagement events all year-round

• Competitive wages and benefits (Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan) as well as Vacation & Holiday Pay

• Sick Pay, Disability Coverage and Life Insurance

• Exclusive discount and travel programs with Four Seasons Hotels and Resorts

• Complementary Uniforms and uniform care

• Complimentary Employee Meals

• Comprehensive learning and development programs to help you master your craft.

• And so much more!

Visa Requirements

Authorization to work in the United States is required for this role.

FOUR SEASONS HOTELS & RESORTS

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf