Residential Case Manager

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Job Type

Full-time

Description

Position Title: Residential Case Manager

Reports To: Welcome Center

• Division Director

Classification: Regular Full-Time (Exempt)

Hours: Flexible schedule (Monday-Friday), between 7 am

• 7 pm, some evenings, holidays, and weekends may be required, and participates in on-call rotation.

About Us:

Friendship Place is a nonprofit organization serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults, and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.

Our Core Values: Friendship Place is a Person

• First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to carry out their job tasks in a manner that is consistent with our core values. This includes the following:

• Excellence and Innovation

• Finding Ways to Say "Yes"

• Caring at the Core

• Agents of Change

• Support, Empowerment, and Development

• Inclusion, Diversity, Equity, and Collaboration

• Integrity and Accountability

Summary:

The Residential Services Case Manager is responsible for providing person-centered case management services for formerly homeless participants who are housed in scattered-site apartments throughout the District of Columbia. Funded through the US Department of Housing and Urban Development (HUD), the position will provide wraparound services to assigned participants under a Housing First approach (no preconditions or barriers to housing/services) as assigned through the District of Columbia's Coordinated Assessment and Housing Placement (CAHP) system. The Residential Case Manager will be responsible for supporting participants in stable housing and the collaborative development of housing, health, employment/education, and other identified goals that support independence and self-sufficiency. Key functions of the role will include housing location and lease-up, individual goal planning, connections to community resources, home visitations, rental payment monitoring, landlord engagement, and strengths-based supportive services. The Residential Case Manager will also provide occasional support through rotation to the Welcome Center Drop-in.

Essential Duties and Responsibilities:

• Provide comprehensive case management services to assigned caseload, emphasizing achieving and maintaining stable housing.

• Assists participants in locating, accessing, and maintaining safe, affordable, and stable housing (Includes lease-up and move-in process)

• Collaborate with participants to develop, implement, and revise housing stability and service goal plans through case management services.

• Make appropriate referrals for identified service goals across the community provider network, including employment, education, legal services, benefits assistance, food resources, health/mental health services, financial services, and other identified needs by participants.

• Completion of monthly home visits (required) with housed participants to ensure housing quality standards and address maintenance concerns.

• Promote participant empowerment in communicating with property management to support ongoing housing needs.

• Ensure that participant rental portions and program leasing/rental assistance funds are communicated and applied accurately to ensure housing stability.

• Provide person-centered supportive services through the Welcome Center Drop-In services, as needed.

• Support assigned participants linked to Representative Payee services with accessing benefits and completing necessary documentation for the use of funds.

• Ensure documentation necessary for highest quality care through paper/physical and electronic filing systems.

• Participate in Coordinated Entry Assessment through the completion of required VI-SPDAT, SPDAT, and TAY-SPDAT assessments.

• Ensure data quality of HMIS entry and the timely completion of required assessments for all assigned participants.

• Participate in the planning and development of new projects as they relate to participant services.

• Assess the safety/well-being of participants and activate emergency services and other necessary support as needed.

• Actively participate in case meetings, staff meetings, and supervisions.

• Actively attend and participate in all required training per contract requirements.

• Perform other duties as assigned.

Requirements

Education/Experience:

• High School Diploma or GED and three or more years of direct service experience with individuals experiencing homelessness, mental illness, or substance abuse preferred (Required)
• Bachelor's degree in psychology, sociology, social work, human services, or other related field and 2+ years' experience with individuals experiencing homelessness, mental illness, or substance abuse

Essential Skills and Competencies

• Solid decision-making and problem-solving skills (Identify and resolve problems in a timely manner; use sound and accurate judgment; attention to detail)

• Strong oral communication skills (Ability to speak clearly and convey vital information to diverse audiences, active engagement in meetings)

• Strong written communication skills (Writes clearly, informatively, and with accuracy)

• Excellent Customer Service (Displays kindness and respect and meets service expectations; Upholds client confidentiality)

• Commitment to Growth and Development (Strives to build knowledge, skills, and best practices)

• Attendance/Punctuality (Consistently on time and ensures support coverage, as necessary)

• Teamwork and Collaboration (Balances team and individual responsibilities; gives/receives feedback; upholds confidentiality; pursues objectivity and open dialogue)

• Champions diversity, equity, and inclusion (Pursues cultural humility/sensitivity, racial equity, social justice, and inclusive perspectives/experiences)

• Commitment to Organizational Practices and Culture (Mission, Core Values, Strategic Planning, and Compliance)

• Understanding of evidence-based practices in case management services, homeless services, trauma-informed care, Housing First, and recovery-oriented services.

• Proficient in Microsoft Programs (Word, Excel, PowerPoint, Outlook, etc.), Internet services, and web-based surveys

• Experience with Homeless Management Information System (HMIS) is a plus

Working Conditions

The position will spend time between office/desk settings, traveling to meet with participant households across the service area, training, and attending meetings/engagements with key stakeholders. Fieldwork consists of up to 75% of the position (including driving time for position responsibilities).

Physical and Environmental Requirements

The position requires splitting time between an office setting, traveling to engagements via car or public transportation across the community, and home visitations. Employees must be able to sit for extended periods of time with repetitive motions and positions. Some lifting may be required (up to 20-25lbs).

Background Checks

The selected candidate will be required to complete and pass background checks specific to contract requirements that may include criminal history background check and/or fingerprinting, FBI Background Check, DC Metropolitan Police Background Check, State-of-Residence Police Background Check, DC Child Abuse Registry (CFSA), National Sex Offender Registry Check, Drug Panel and Alcohol Screening, Tuberculosis Test, and Driving Record check (for positions transporting participants), and confirmation of COVID-19 vaccination record.

Direct & Indirect Reports

None

Specific Requirements

Must have own transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.), and the employee must have a valid driver's license.

Other Details:

Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications.

Compensation: The hiring pay range is between $53,794 - $58,835. The starting annual salary is based on a step system. A candidate's starting pay determination is made based on meeting the basic position requirements and current completed education, credentials, and/or work experience. Please Note: The step system is set and not open to pay negotiation. Before moving forward in the selection process, interested applicants are encouraged to discuss starting pay eligibility with the Human Resources Department.

Benefits: We offer an excellent benefits package including low-cost health insurance, health reimbursement, flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more! (Benefits are pro-rated for part-time employees).

COVID-19: All Friendship Place employees, regardless of their vaccination status, must continue to take precautions against the spread of COVID-19, in accordance with agency's COVID-19 protocols and applicable law and guidance. This includes, but is not limited to, wearing masks in congregated settings, washing their hands or using hand sanitizer often, monitoring their daily health, and staying home if they are exhibiting COVID-19 symptoms (or if they are otherwise prohibited from reporting to work by health provider pursuant to CDC, state and local guidance). Since the public health and legal landscapes regarding this policy are subject to frequent changes, Friendship Place reserves the right to amend or cancel this policy at any time at its sole discretion, consistent with applicable law, consistent with CDC guidelines and the DC Department of Health. Please direct any questions regarding this policy to Human Resources.

Diversity & Equal Opportunity Statement: Friendship Place is an Equal Opportunity Employer. We are committed to maximizing the diversity of our team and want to involve all those who can contribute to our inclusive culture. We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity and expression, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law. Friendship Place is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and acticities. To request reasonable accommodation, contact human resources at hraudit@friendshipplace.org.

How to Apply: Interested applicants should apply via the organizational website unless otherwise directed. All of our current career openings can be found by visiting https://friendshipplace.org/who-we-are/careers/

Interview Process: Phone screening, panel style interview, final interview.

Website: www.friendshipplace.org

Salary Description

$53,794 - $58,835