Resident Services Specialist - Francis + Clare

#RSC-032 - Resident Services Specialist - Francis + Clare

Department: Supportive Services Program

Employment Type: Full Time (40hrs/wk.); Non-Exempt

Reports to: Permanent Supportive Housing Supervisor

Location: SE Portland

Compensation: $18.72 - $20.80 hourly

At CCO We Take Care of Our People

• 100% employer-paid health, dental, vision, and alternative care benefits for the employee.

• 100% employer-paid long-term disability and life insurance.

• Paid vacation, sick, personal and 13 paid holidays.

• Retirement benefit with employer match and discretionary contribution.

• Employee Assistance Program.

• Catholic Charities of Oregon employees may qualify for the Public Service Loan Forgiveness government-sponsored education loan repayment program.

• Full list of benefits can be found on this page under Resources. Please note these benefits are subject to change.

Our Culture:

We are proud of our healthy work culture at Catholic Charities of Oregon. We care for our employees so they can take care of others. Our approach includes everything from support for continued training and education to a strong focus on allowing each employee to own their job and become a thought leader in their area of service. Together, we work to make a concrete, hands-on difference in our community.

Who We Are:

Catholic Charities of Oregon was named by the Portland Business Journal as the #10 Non-profit in their list of 2023 Most Admired Companies. Founded in 1933, Catholic Charites of Oregon is one of Oregon's oldest nonprofit social service agencies whose mission is to assure that essential, life-saving services and supports are accessible to the most vulnerable Oregonians.

Who You Are:

The Francis + Clare Resident Services Specialist (RSS) is a part of CCO's resident services team and will be responsible for greeting residents and building visitors and directing them to the appropriate staff.

What You Will Work On:

• Greet residents and building visitors and direct as needed to the appropriate areas.

• Foster and promote positive relationships with residents; act as an approachable and engaging on-site presence.

• Answer resident inquiries and provide information and updates to staff.

• Handle and deliver mail to staff and residents as needed.

• Assist residents in completing forms such as maintenance requests and resident reports.

• Maintain a log of events such as resident interactions, deliveries and other relevant events that occur in the community.

• Assist new residents with move in and orientation with the community.

What You Bring:

Education, Certifications, and Licensure Requirements/Preferences

• High school diploma or equivalent required.

Experience Requirements/Preferences

• Two years' work or volunteer experience preferred.

• Certification (or ability to certify within 30 days of hire) and ability to maintain certification in CPR, 1st Aid, AED, Bloodborne Pathogens and Narcan Training.

• Lived experience or experience working with low-income families and individuals.

• Ability to use Microsoft Office programs including Word, Excel, Outlook, and PowerPoint.

EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED

Catholic Charities of Oregon is dedicated to promoting diversity, multiculturalism, and inclusion across our agency. Catholic Charities of Oregon recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, gender identity, sexual orientation, genetic information, equal pay, disability, age, veteran status, and other protected status as required by applicable law. Applicants and employees need not be Catholic. Complete Social Justice and Diversity statements can be found on this page under Resources.