Resident Services Manager - Marietta

This role manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention.

JOB DESCRIPTION

• Achieves the community's resident satisfaction and retention goals by ensuring resident complains and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.

• Completes call-backs on all service requests within 24 hours to ensure resident satisfaction.

• Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to residents.

• Organizes and coordinates resident functions, including parties, birthday cards, welcome gifts, unit visits, and other events as directed.

• Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensures the leasing office, tour path and model(s) are ready for show daily.

• Reviews the Courtesy Patrol Officer nightly reports and follows up on incident reports and lease violations as necessary.

• Reviews the Valet Living nightly reports and follows up on incident reports and lease violations as necessary.

• Checks the Front Desk phone and email throughout the day for messages, and returns calls and emails as necessary.

• Prepares Community Access keys/fobs/etc. for move-in.

• When necessary, assists with coordinating vendors and resident communication during emergency maintenance situations.

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Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.

Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.

Greystar seeks to attract, recruit, advance and retain top talent. Greystar's compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.

Robust Benefits Offered for Full-time Team Members:

• Medical, Dental, Vision, Life

• 401(k) with Company Match (eligibility required)

• Short-term & Long-term Disability

• Critical Illness/Accident/Hospital Indemnity Plans

• Employee Assistance Program

• Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave

For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.