Resident Services Director

Job Description

The Resident Services Director manages the front desk customer service team as well as the move in experience for all new and transitioning residents. They also coordinate all areas related to resident relations and ensures excellent services to delight residents and families.

What will I do every day?

• Manage and improve resident and family satisfaction and loyalty

• Proactively identify and address resident issues and complaints

• Oversee a smooth and customer service-focused front desk operation

• Support the community sales process and work with the sales team to attract and retain residents

• Execute the move-in/welcome, transfer, and move-out processes effectively and compassionately

• Manage the department budget and expenses

• Performs data entry into various database systems to include accounting and lead management systems

• Prepares various reports, logs, and schedules to ensure accuracy, efficiency, and compliance

• Helps coordinate resident focus group meetings

• Tours community daily for cleanliness and maintenance needs

• Plan and coordinate regularly scheduled Customer Service meetings

• Visit or coordinate designated CMT member visits of residents who are at hospital, skilled nursing facility, and rehabilitation

• Perform other related duties as required

What will I need to be successful in this role?

• Great customer service and communication skills

• Bachelor's Degree

• A minimum of 3 to 5 years of experience in customer service, guest relations, social worker, or similar role

• A minimum of 2 years' supervisory experience

• Experience with seniors preferred

What's in it for me? (Great Question!)

• Competitive pay

• A free meal per shift

• Healthcare Benefits including Vision & Dental (Full-time only)

• Matching 401k (Full-time only)

• Paid Time Off

• Rewards and Bonus Opportunities

• Continuous Training and Growth Opportunities

What do we do?

We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for the past 25 years.

All offers of employment are subject to satisfying our pre-employment process which includes: successfully passing a drug screen, TB Test and Background Check

• Kisco Senior Living is an Equal Opportunity Employer