Resident Services Coordinator

Overview

Looking for something different? We ARE that something different at RPM Living. Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and education, people-first focus...… we show you the way to success.

The position: The Resident Services Coordinator assists the Community Manager in overseeing the day-to-day operations of an apartment community, or communities, with resident relations issues, performances a variety of administrative/clerical duties, and has primary responsibility for any resident concerns being addressed.

Responsibilities

• Oversee all aspects of the resident experience

• Offer a professional, yet friendly, atmosphere in the leasing office

• Maintain awareness of the property competitors and contribute ideas to the Property Manager to improve resident retention and satisfaction

• Contact and follow up on renewals, new residents, and work orders

• Answer and handle incoming issues from current residents always offering excellent service

• Create a renewal program to optimize leas renewals and decrease resident turnover

• Create ideas for marketing and events and assist in successful execution of these events

• Plan fun activities for residents

• Develop and execute strategies for optimizing online reputation and resident satisfaction surveys in accordance with goals set by Community Manager

• Must be available for after hours for resident relations and other activities

• Perform other duties and projects as assigned by manager

Qualifications

• High school GED; or one to three years of related experience

• Possess knowledge of property operations, marketing principles and practices

• Knowledge of principals and methods for showing, promoting, and selling products of services; this includes marketing strategy and tactics, product demonstration, and sales techniques

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources management, leadership techniques, planning and organization, and coordinator of people and resources

• Basic computer skills, Microsoft Office Suite, Google Suite, Industry Specific Software

Employment with RPM Living is contingent upon successful completion of a background check and possess a valid driver's license.

RPM Living is an Equal Opportunity Employer.

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community• Comprehensive healthcare coverage available for all full-time, regular associates • Employer-paid employee assistance, mental health, and wellness programs• Ancillary benefits including critical illness, hospital indemnity, and accident insurance• 401(k) with robust company match • Opportunities for professional development, career growth, and role-based learning plans• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)• Paid time off plus floating holidays and volunteer days• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

Responsibilities

• Oversee all aspects of the resident experience

• Offer a professional, yet friendly, atmosphere in the leasing office

• Maintain awareness of the property competitors and contribute ideas to the Property Manager to improve resident retention and satisfaction

• Contact and follow up on renewals, new residents, and work orders

• Answer and handle incoming issues from current residents always offering excellent service

• Create a renewal program to optimize leas renewals and decrease resident turnover

• Create ideas for marketing and events and assist in successful execution of these events

• Plan fun activities for residents

• Develop and execute strategies for optimizing online reputation and resident satisfaction surveys in accordance with goals set by Community Manager

• Must be available for after hours for resident relations and other activities

• Perform other duties and projects as assigned by manager