Resident Services Coordinator I Or II - Lion Creek Crossings

Emphasizing our historic and continuing commitment to Asian and Pacific Islander communities, the East Bay Asian Local Development Corporation (EBALDC) works with and for all the diverse populations of the East Bay to build healthy, vibrant and safe neighborhoods through community development.

EBALDC is a first-generation social enterprise founded in 1975 that has consistently generated >75% of our revenue from earned income. Our businesses and programs generate revenue to support sustained social impact. We oversee a diverse range of businesses and programs, including real estate development, property management, social services, and professional services, some of which are corporate operations and others are operated as subsidiaries and through partnerships with public and private partners.

EBALDC is dedicated to building a culturally diverse and pluralistic organization committed to working in multicultural communities, and strongly encourages minorities, people of color and women to apply for our employment opportunities. EBALDC is an equal opportunity employer and makes employment decisions on the basis of merit, including the applicant's ability to champion EBALDC mission, values and organizational culture. EBALDC wants to have the best available persons in every job. EBALDC policy prohibits unlawful discrimination on any basis protected by federal, state or local law or ordinance or regulation.

For more about our accomplishments and our mission, please visit: www.ebaldc.org

East Bay Asian Local Development Corporation (EBALDC) is seeking one (1) regular full time Resident Services Coordinator I or II at Lion Creek Crossings in Oakland, CA.

Summary:

EBALDC invests heavily in our 30 residential properties with people- and place-based strategies to ensure our residents live healthy, happy lives. Expanding affordable rental housing options is a key strategy for EBALDC, and part of this is to continue to invest in holistic resident services. Our Resident Services team provide supports that improve housing stability, increase economic wellbeing, strengthen social cohesion, and foster overall quality of life. Resident Service Coordinators are responsible for providing a variety of services that promote these goals.

Lion Creek Crossings is EBALDC's largest development and is located in East Oakland in the Havenscourt neighborhood. We collaborate with Related Property Management and the Oakland Housing Authority, co- owners of the site. The senior building includes 128 apartments with approximately ½ of the population speaking either Mandarin or Cantonese.

Key Duties & Responsibilities:

Direct Resident Service Coordination and Individual Assistance

• Provide individual resident assistance, including support with applying and/or maintaining public benefits, maintaining housing stability, seeking employment, or budgeting.

• Support residents with concerns about the property and neighbors, including mediation, crisis intervention, housekeeping issues, and housing re-certifications. Receive and address referrals for support from Property Management team. Collaborate with tenant case managers, if available.

• Respond appropriately with conflict resolution techniques and de-escalation to client behavioral issues, including mental health emergencies or negative feedback to services.

• Develop and maintain a service provider referral network. Refer residents to address needs not covered by our team, and follow up on progress.

• Host service partners that are relevant to resident needs at resident meetings or through group workshops.

• Lead workshops, orientations, and other presentations related to services at the property.

• Provide good customer service, acting courteously, compassionately, and responsively to all residents. Demonstrate understanding of resident issues, maintain trust and credibility with residents, and anticipate resident needs.

• Adhere to confidentiality requirements set forth by EBALDC.

Resident Community Building and Leadership Development

• Recruit and build relationships with residents in an inclusive manner through door-knocking, one-on-one meetings, fliers, phone calls, and other methods as deemed effective. Facilitate planning, coordinate and host resident community engagement activities with a goal of building neighbor connectedness.

• Ensure that resident feedback is related to EBALDC management and partners and relate results of input back to residents.

• Build relationships with community-based organizations and connect residents with engagement opportunities with local programs, events, and advocacy groups.

• Support the development of resident groups, associations, or committees as requested by residents, including supporting residents in participation with the EBALDC Resident Leadership Council.

• Support individual resident leaders with leadership development tools, training, and connection to leadership opportunities.

Partnerships and Property Management Coordination

• Coordinate with Property Management on services provided for residents, including:

• Meeting on a bi-weekly basis to discuss referrals, assess service needs, discuss resident concerns, plan resident meetings and events, and discuss other developments related to the property and residents.

• Focus on residents in jeopardy of losing their housing by brainstorming both Service, Case Manager (if available), and Property Management solutions.

• Discuss and collaborate on property and resident safety concerns.

• Planning, designing, and participating in resident meetings, property events, and other activities together.

• Build service partnerships with local organizations for referrals, resident education, and community building opportunities.

• Gain input from Property Management, residents, and service partners in service planning and program delivery.

Property Based Duties Related to Lion Creek Crossings Senior Housing

• Support the LCC Senior Resident Association and resident led groups by providing mentorship, mediation between competing perspectives, logistical support, and access to community resources.

• Provide verbal interpretation in Mandarin and Cantonese and periodic written Chinese translation as needed when providing services.

• Coordinate services appropriate for older adults, including day-time activities to reduce isolation and promote social cohesion.

• Build partnerships with groups such as the Center for Elders' Independence or the Area Agency on Aging that focus on senior services.

Program Planning, Evaluation, and Reporting

• Accurately and efficiently enter data into various online customer tracking systems in a timely manner.

• Provide accurate and timely reporting on resident status using digital and paper case files, following standards on case note writing and based on EBALDC document and privacy standards.

• Complete monthly, quarterly, and annual reports in a timely manner, including program reports, client surveys, client success stories, event summaries, and program photos.

• Regularly engage in brainstorming and group discussions with colleagues to problem solve and generate creative new solutions and approaches to customer issues and business processes.

• Develop and maintain program budget for service activities. Plan for and procure supplies in a timely manner according to budget.

• Develop, follow, and meet goals set in property Annual Service Plans based on resident need and agency deliverables.

Time Management

• Report to work as scheduled and follows call-in and approval procedures for time off.

• Organize and prioritize work effectively.

• Participate in training and development programs to improve personal skills/knowledge; develop a personal plan for continuing professional development.

Required Knowledge, Skills, & Abilities:

• Demonstrates good written and oral communication, expressing ideas and information accurately.

• Experience and proficiency in working in diverse, low-income communities with cultural competency and sensitivity, and inclusive practices.

• Fluency in Mandarin speaking, reading, and writing are required.

• Demonstrates sound judgement and seeks advice when appropriate.

• Capable of defining and solving problems, including collaborating with others for understanding when necessary.

• Displays a positive attitude, respect, and rapport with colleagues.

• Holds at least an Associate Degree or two years of relevant work experience.

• Proficient in Microsoft Office (Word, Excel, PowerPoint, SharePoint, Outlook, etc.)

• Passes criminal, DOJ, and other background checks.

Capable of obtaining certification in safe food handling practices and CPR & First Aid provided by EBALDC.

Preferred Qualifications:

• Preferably bilingual in both Cantonese and Mandarin (ability to read, write, and speak fluently).

• Preferably 2+ years of experience in basic social service delivery, with a preference for property-based social services, especially for seniors.

Physical Demands:

This job requires simple grasping and fine manipulation, sitting at a desk and using a computer for extended periods of time, moderate use of telephone, standing, walking, bending, and reaching. Requires ability occasional lifting or moving of objects up to 25 pounds. Also required is:

• Ability and willingness to assist with event set up, such as moving tables and lifting boxes

• Ability to sit in a chair for long periods of time

• Ability to walk up and down stairs to outreach to residents

Salary Range:

$44,658.00 to $53,560.00 annually

Benefits and Other Information:

EBALDC offers excellent benefit. EBALDC pays up to 100% of employee premiums and 60% of dependent premiums for Medical, Dental, Vision, LTD and Life, EAP, Retirement, Paid Time Off, CA Paid Sick Leave, Holidays and Wellness Days off for all eligible employees.

All candidates will be subject to a background check as a condition of employment

Please NO PHONE CALLS!

EBALDC is an EOE Employer