Resident Services Coordinator

Country And Columbia Cottages Huntsville , AL 35801

Posted 2 months ago

Essential FunctionsResident and Family Customer Service

  • Provides exceptional customer service at all times to all Residents, families, and guests.

  • Exemplify, at all times, the Cottage 4 A's: Attitude, Appearance, Acting, and Attitude.

  • Greet all visitors warmly and enthusiastically.

  • Seek to preserve each Resident's independence, choice, dignity and respect.

Resident Service and Personal Assistance

  • Coordinate service provided to Residents providing for the optimum social, health, and welfare of Residents.

  • Communicates effectively and counsels on an ongoing basis with Residents and families both verbally and in writing.

  • Monitors, supervises, and assists in performing daily personal hygiene of Residents and reports any changes in Residents' physical conditions to family and physician as appropriate.

  • Prepares, monitors, and assists Residents with medication in accordance with written policies and state and health department regulations.

  • Provide personal care and services for optimum social, health, and welfare functioning of all Residents in accordance with written Cottage policies and procedures, State and health department regulations, and Residents' Rights.

Assist with Cottage Administration and Personnel Management

  • Provide general administrative support for Homemaker staff including scheduling, payroll reporting, and maintenance of staff files/certifications.

  • Participates in staff development and training.

  • Perform duties as the manager on duty in a regular on-call rotation and as necessary.

  • Supervises and or assists the serving of Residents in the Cottage dining room in a professional, friendly manner according to established policies and procedures.

  • Prepares and submits accurate reports to State agencies.

  • Requisitions supplies and equipment, maintains inventory, and inspects equipment and furnishings.

  • Prepares recommendations for ensuing budget year, works within the current budgetary guidelines.

  • Reviews all expenditures, establishes priorities and makes recommendations for changes.

  • Follows established policies and procedures for record keeping and completing forms.

Assist with Socialization Program Management

  • Develops and implements daily recreation program.

  • Prepares and timely completes monthly activity calendar.

  • Records Resident preference and participation to implement ongoing improvements in the program

Marketing Assistance

  • Assists with overall marketing of the Cottage.

  • Coordinates the move-in and move-out of Residents.


  • Maintains communication with Resident Service Director on all matters and issues.

  • Implements established policies and procedures and suggests additional policies and procedures.

  • Develops positive working relationships with Residents, staff, department coordinators, and Managing Director.

  • Works closely with the director of food services to coordinate health care and food service needs.

  • Performs all work or assigns work and is responsible for satisfactory completion of work scheduled on the Resident Service Coordinator checklist.

  • Fully understands fire, safety, and emergency procedures.

  • Continues professional growth through current literature, corporate provided training, and self-development.

Position Specific Competencies

  • Excellent verbal and written communication, including listening skills.

  • Current CPR certification.

  • Must have two years experience in geriatrics or equivalent. Nursing experience not required if the Managing Director has such.

  • Must have ability to supervise others.

  • Familiar with gerontology and an overall view of health care delivery, including State regulations.

  • Must have an overall "caring" attitude.

  • Must be able to lift 75 pounds unassisted and 125 pounds per person in a two person lift.

  • Must demonstrate proper body mechanics when required to lift or assist in a lift.

Job Requirements/Qualifications

  • High School graduate or equivalent.

  • Two years experience in service industry supervisory position. Must have ability to supervise others and continue to be trained on the job.

  • Proficiency in MS Windows, and Microsoft Word, Excel and Outlook.

  • Must have ability to plan and adapt to change.

  • Will be regular in attendance, with the right attitude and attire.

  • Valid driver's license in the state of employment required.

  • Ability and willingness to drive a non-commercial 8 passenger van.

We are a drug-free workplace. We do perform criminal background checks and substance abuse testing.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Patient Care Coordinator Telecommute In Huntsville AL Or Atlanta GA

Unitedhealth Group Inc.

Posted 3 days ago

VIEW JOBS 11/16/2018 12:00:00 AM 2019-02-14T00:00 Talk about meaningful work. Talk about an important role. Let's talk about your next career move. Due to our expanding business, OptumRx is seeking a Patient Care Coordinator who share our passion for helping others live healthier lives. As one of the world's leading health care companies, UnitedHealth Group is pursuing innovative new ways to operate our service centers and improve on our ability to deliver high - quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. Take this opportunity and begin doing your life's best work. SM What makes your clinical career greater with UnitedHealth Group? You'll work within an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you'll open doors for yourself that simply do not exist in any other organization, anywhere. Primary Responsibilities: * Identify nursing staffing needs * Assist nursing with management of nursing schedules * Resolve Customer Service inquiries which could include: * Entering notifications and Providers' status of an existing inquiry, and determining if follow - up is required * Provide excellent Customer Service to both Providers and members * Constantly meet established productivity, schedule adherence, and quality standards while maintaining good attendance * Administrative duties - assist with document control, emails, faxes, tasks related to support the nursing team with coordination of care for home infusion patients. Required Qualifications: * High School Diploma / GED or higher * 1 years of customer service experience analyzing and solving customer problems * Must be able to create, edit, save and send documents utilizing Outlook and Microsoft Excel Preferred Qualifications: * Clinical experience Soft Skills: * Excellent communication skills both written and oral * Strong analytical abilities * Attention to detail * Appreciation of deadlines Careers with AxelaCare. Discover a health services career that encourages your professional growth while delivering steadfast commitment to exceptional patient care. That's what you discover at AxelaCare. We were founded by a close group of medical professionals in Lenexa, KS to provide patient - focused, state of the art home infusion services for acute, hemophilia and Intravenous Immune Globulin (IVIG) therapies. Today we collaborate with leading doctors to develop breakthrough technologies for patient outcomes assessment; and we recently joined Optum, part of the UnitedHealth Group family of companies. It all reinforces our commitment to empowering people in the pursuit and delivery of exceptional patient care, and creating personalized career paths to discovering your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: UnitedHealth Group, Optum, Healthcare, customer service, Word, Excel, Healthcare Industry, Medical Terminology, ICD - 9, CPT, Medicare, Medicaid Unitedhealth Group Inc. Huntsville AL

Resident Services Coordinator

Country And Columbia Cottages