Resident Services Coordinator

POSITION DUTIES AND QUALIFICATIONS

SUMMARY OF DUTIES:

Assists residents in identifying and accessing the appropriate social service agency within the community to help reduce barriers to their ability to seek out necessary support and prevent future crises. Acts as a social worker or case manager to facilitate getting and remaining connected to reliable City and community resources.

DUTIES AND RESPONSIBILITIES:*

Position Specific Summary

The Resident Services Coordinator position at the City of Tucson's Department of Housing and Community Development provides direct resident services and case management at the Tucson House. The Resident Services Coordinator will ensure that public housing residents have access to comprehensive educational, employment, recreational, wellness, health, and social services resources.

Work is performed under the supervision of the Resident Services Supervisor. This position does not supervise.

Duties and Responsibilities

Program Services (45%) - Essential

Maintains a program case load and provides case management and service brokerage assistance for Public Housing residents by identifying and coordinating community resources to meet resident needs, including appropriate social service and community-based supports. Coordinates and promotes resident participation in on-site services.

Facilitates supported service linkages to community-based services and follows up on referrals to ensure resident service needs are adequately met. Initiates assessment surveys on an annual basis or as needed for residents. Conducts on-site educational, wellness, and recreation programs to promote resident health and well-being.

Collaboration and Teamwork (30%) - Essential

Builds and maintains knowledge of emerging best practices and community resources in assigned fields of expertise related to specific resident populations, which may include families with children, older adults, and individuals with disabilities. Participates in collaboratives with outside partners and other professional development opportunities related to assigned field of expertise.

Assists with the pilot of new practices, services, and programming under the direction of the Resident Services Supervisor. Partners closely with redevelopment and relocation teams to educate residents about relocation opportunities, opportunities, rights, and responsibilities, and ensure maximum re-occupancy of original residents in new and rehabilitated developments.

Record Maintenance (20%) - Essential

Maintains resident service files and records in accordance with City policies and federal requirements. Gathers data to assist with grant and compliance reporting for all local, state, and federal obligations and duties.

Other Duties as Assigned (5%) - Non-Essential

Performs all other duties and tasks as assigned.

• All duties, responsibilities, and percentage of time listed are subject to change.

MINIMUM REQUIRED QUALIFICATIONS:

Education:

Bachelor's degree

Work Experience:

Two (2) years of directly related experience

Any combination of relevant education and experience may be substituted on a year-for-year basis.

ADDITIONAL MINIMUM REQUIRED QUALIFICATIONS:

Education:

Bachelor's degree

or a related field.

Work Experience:

Skills:

License/Certifications:

Languages:

PREFERRED QUALIFICATIONS:

Two (2) or more years' experience social services program delivery in a professional or volunteer setting for low-income older adults, persons with disabilities, families, or other vulnerable populations.

Ability to speak and write in English and Spanish.

Understanding of harm reduction, trauma-informed care, strengths-based interventions, and other evidence-based practices.

ADDITIONAL POSITION INFORMATION:

Position Title:

Care Coordinator

Department Name:

Housing and Community Development

Department Link:

https://www.tucsonaz.gov/Departments/Housing-and-Community-Development

FTE%:

100

FLSA:

Non-Exempt

Position Type:

Regular

COMPENSATION & BENEFITS

Minimum Hiring Salary: $21.96

Dependent upon experience, qualifications, and successful completion of any applicable job training

Full Hourly Range: $21.96 - 37.88 USD

In accordance with pay transparency, the salary reflected in this posting is the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position. Salary placement is typically between the minimum and mid-point of the salary range.

The City of Tucson offers a generous benefits package for benefit-eligible positions.The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings.

With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer six weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours.

You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

POSTING INFORMATION

Posting Close Date:

Applicants must submit their completed application by 07-17-2024 at 11:59 p.m. MST

APPLICATION INSTRUCTIONS

Please see the special application instructions below and follow the directions for applying to this position.

Special Instructions:

First round of interviews will be Friday, August 2, 2024 and potentially Monday, August 5, 2024.

Second round of interviews will be Monday, August 12, 2024.

Background Check: This position has been designated to require a criminal background check.

CITY OF TUCSON IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD

The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov or 520-791-2619.