Resident Services Associate

Position: Resident Services Associate Temporary Assignment: 12 - 16 weeks

Primary Responsibilities:

• Provide dedicated support to the Lifestyle Director in planning, coordinating, and executing various community programs, classes, and events, which may require working outside of normal business hours and on weekends.

• Manage customer service functions and maintain open communication with the onsite management team, homeowners, and the Board of Directors.

• Act as the central point of contact for residents regarding association affairs.

• Welcome and assist homeowners and visitors at the Association office, and respond to inquiries via phone and email.

Key Responsibilities:

• Deliver exceptional customer service to homeowners, ensuring their needs are met promptly and effectively.

• Maintain open lines of communication with fellow Associates, homeowners, Committee Members, and the Board of Directors to address any concerns or issues.

• Collaborate with the Lifestyle Director to organize and implement community-wide events, demonstrating flexibility in scheduling as needed.

• Provide administrative support to the onsite management team in their day-to-day operations, assisting with tasks such as data entry, filing, and document preparation.

Qualifications:

• At least 2 years of previous experience in customer service or administrative roles.

• Strong communication skills, both verbal and written.

• Ability to multitask and prioritize tasks effectively.

• Flexibility to work outside of regular business hours, including weekends, as required.

• Ability to work well under pressure and meet all deadlines.

• Notary Public certification for the Commonwealth of Virginia preferred, or willingness to obtain certification.

• Proficiency in Spanish is a plus.

Compensation:

Hourly rate: $24.00 - $26.00

Disclaimer Statement:

The information provided in this description is intended to convey the general nature and level of work performed by employees in this classification. It is not exhaustive and should not be interpreted as containing all duties, responsibilities, and qualifications required of individuals in this role. This is a dynamic job description, and management reserves the right to assign or adjust schedules, duties, and responsibilities as needed.