Packsize LLC Memphis , TN 38103
Posted 4 weeks ago
About Packsize - (Onsite) Weekend Nights Friday- Sunday 6pm-6am
Packsize is an automation company that enables more efficient and sustainable packaging process flows from packing to unboxing. Were propelling our customers and the industry forward, always looking to innovate and improve. Because, to us, packaging is about much more than a box, its about delivering whats right, for our customers, for their customers and our planet.
About the Role
We are looking for a highly skilled Resident Service Engineer in the Memphis, TN area. This Engineer will work on-site at one of our Key Customers locations to install, maintain and support Packsize equipment, manage our parts and inventory unit within the warehouse, as well as build and maintain customer relationships by effectively servicing the equipment. This individual must understand the needs of the customer, work proactively and efficiently to meet those needs, and provides 5-Star customer service by proactively visiting or calling the customer to ensure they are fully satisfied with the Packsize equipment, process flow, packaging designs, and service.
What You'll Do
Work cross-functionally with R&D, Software and Quality Engineering teams
Completes and successfully pass training courses
Develops knowledge of Packaging Designs
Learns and develops the customer support and technical skills necessary to perform high quality maintenance
Performs preventive maintenance on machines, equipment and accessories
Performs installation of new equipment and train Customer Personnel
Learns and completes basic administration duties (assigned tasks, emails, etc.)
Exposed to moving parts and electricity that require safety protocols
Excellent work ethic and time management skills needed
Must be accessible via telephone, and promptly return email and phone messages
Travel by vehicle or airplane within assigned geography, overnight travel may be required
What You'll Bring
Excellent Customer Service skills
Basic Excel, Word skills
Knowledge of Windows platforms
Advanced mechanical skills
Advanced troubleshooting skills to resolve equipment issues utilizing drawings, operational characteristics, and technical documentation
Ability to learn troubleshooting and problem-solving procedures
Able and willing to lift up to 50 lbs
Ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist
Must be able to climb a ladder
Exhibit mature, independent judgment with little or no direct supervision
Effectively communicate through written and verbal reports to customer and direct supervision regarding worksite status
Good mechanical and troubleshooting skills
Clean driving record with a valid drivers license
Travel
Salary and Benefits
Packsize offers a competitive benefits package including paid time off, Medical, Dental, Vision, Short Term/Long Term Disability, Life, 401(k) matching.
Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veterans status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.
Packsize LLC