Resident Service Coordinator- Trevecca Towers

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Job Type

Full-time

Description

What LHP has to offer...

• $500 Sign-On Bonus.

• Quarterly bonus plan.

• Continued skill training and career growth opportunities.

• Paid time off of up to 15 days per year with annual rollover allowance.

• 11 recognized Holidays and Volunteer Time Off.

• Employee sponsored Cigna Medical, Dental, & Vision plan.

• 401(k) plus generous company match.

• Military Encouraged Employer

Who is LHP?

LHP is a real estate development firm and a national leader in the development and management of affordable housing. We specialize in acquiring and renovating affordable housing properties to bring value and positive transformation to the communities we serve.

LHP has developed more than 12,900 apartment units at 95 properties in 13 states and completed more than $1.1 billion in development activity creating safe, secure housing communities.

LHP is consistently ranked on the list of the nation's Top 50 Affordable Housing Owners by Affordable Housing Finance magazine. Check out more about LHP and life at LHP here: https://www.youtube.com/watch?v=FCk_IMqgUZU&feature=youtu.be

Job Description Summary

A Service Coordinator acts as an advocate for their clients and provide information on how they can access community services. In addition, they work as an intermediary between clients, often serving in a support role for them during difficult times.

The Resident Service Coordinator will work with the Community Manager and staff, without releasing confidential information, to resolve residents' issues.

Skills & Qualifications

• A Bachelor's of Social Work, Psychology is preferred or comparable experience for 2-3 years in social service delivery with elderly and/or disabled populations

• 2-3 years' experience in social service delivery with elderly and/or family populations.

• Demonstrated working knowledge of supportive services and other resources in the area served by the project.

• Demonstrated ability to advocate, organize, problem-solve and provide results for the residents they serve.

• Must be able to operate a computer, calculator, software, and telephone system.

• The Resident Service Coordinator must have the ability to provide customer service to all residents and applicants. It is the policy of LHP Management, LLC that all Resident Service Coordinators adhere to EQUAL OPPORTUNITY and FAIR HOUSING Requirements. The resident service coordinator should be acquainted with the cultural backgrounds and economic status of the residents. It must be remembered at all times that we are often dealing with people with economic problems. The Resident Service Coordinator should be able to handle these problems with a fair approach to the situations that may exist.

Essential Duties & Responsibilities

• Provides general service management which includes intake, education (services available and application procedures) and referral of residents to service providers in the general community.

• Effectively and professionally represent the owner at all times.

• Partner with local agencies to sponsor wellness and educational events based on findings in daily research that will benefit the residents.

• Assists the residents in building informal support networks with other residents, family and friends.

• Analyze the types, frequency, and other characteristics of services that residents use, need, and want

• Research residents' participation in, and satisfaction with, educational and social programs, residents' interest in new programs, and barriers to greater participation

• Observe residents for needs.

• Help residents build informal support networks with other residents, family, and friends.

• May be required to drive personal vehicle for company business such as picking up event supplies, attending training, etc