Resident Service Coordinator

The Community Builders Worcester , MA 01601

Posted 1 month ago

Resident Services Coordinator

About The Community Builders:

Join a growing organization that is strengthening neighborhoods across the nation. The Community Builders, Inc. (TCB) is one of the nations leading non-profit real estate developers and property managers. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

About Community Life for Family Properties:

Community Life is TCBs place-based model that provides stable housing as a platform for residents and neighborhoods to achieve success. TCB communities are places of innovation that address some of the most significant challenges facing low-income populations. We engage residents in creating programs and build strategic partnerships with local stakeholders to create pathways to opportunities in four key practice areas: youth development, education, workforce development and asset building.

About The Property

Position Description:

The Resident Services Coordinator is responsible for the day-to-day resident services of the assigned property. This includes assessing the needs of residents and developing and managing strategic partnerships with service providers, supervising the day-to-day operation of programs, collaborating with the Community Manager to ensure housing stabilization, and recruiting and leading volunteers to assist on the site.

Essential Functions:

Build relationships with residents to support their needs and goals.

Develop strategic partnerships and provide linkages to local service providers focused on the primary objectives of Community Life.

Engage residents in community building activities that nurture care and respect for the property and apartments.

Support residents at risk of losing their housing.

Provide support for Property Management through unit inspections and re-certifications.

Collect data to document services provided to residents and outcomes achieved.

Manage budgets and administrative tasks required for securing and executing contracts and grants.


Experience working with the senior and non-elderly disabled population to create and support the implementation of plans that enable the residents to maintain their housing.

Knowledge of mental health issues and cognitive and physical disabilities required.

Capable of building and maintaining partnerships with community based organizations based on the needs of the residents.

Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents and in planning, implementing, and evaluating programs and services.

Ability to collect, track and understand data in order to assess programs and partnerships.

Knowledge of Federal, State and Local Policies affecting housing and/or experience in property management preferred.

Proficiency with MS Excel, PowerPoint, Word, Outlook. Knowledge of Yardi and Efforts to Outcomes preferred.

Bilingual in Spanish and English.

Education & Experience:

BA/BS in human services or related field and 2+ years experience working in community service related field.

The Community Builders is committed to diversity in its workplace, and applicants from diverse backgrounds are encouraged to apply.

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Resident Service Coordinator

The Community Builders