Resident Service Coordinator

Fairfield Residential LLC Fort Lauderdale , FL 33301

Posted 1 week ago

CAREER CHAT

Join us in a 10 minute virtual career chat to speak to a Fairfield Recruiter on this opportunity. Click on the link (or copy the URL and paste it into your web browser) to register:

Wednesday 2:00pm EASTERN TIME

URL: https://app.brazenconnect.com/a/ffr/s/4vOLa/next

  • Plans, organizes, promotes, attends and executes resident events for the property.

  • Develops and maintains positive rapport with residents, neighboring businesses, local vendors, and other industry groups.

  • Oversees social media sites; monitors and promotes community online reputation.

  • Actively markets the property, creating and implementing an outreach marketing plan.

  • Creates and distributes community newsletters.

  • Receives packages and notifies residents of delivery.

  • Receives and distributes mail.

  • Sends resident birthday cards and thank you cards.

  • Attends to the ongoing customer service needs of each resident throughout their residency.

  • Contributes ideas to increase property interest and traffic.

  • Field and successfully satisfy resident complaints with the help of management.

  • Welcomes new residents, assessing move in experience.

  • Greets visitors, answers phones, assists prospects and accepts and inputs work orders, as needed.

  • Accepts rents and provide receipts, as necessary.

  • Restocks supplies in office, clubhouse and/or business center, as needed.

  • Coordinates clubhouse rentals.

  • Maintains courteous communications and follow-up correspondence with residents, applicants, prospects and representatives of other companies.

  • Assists with resident retention through community events.

  • Participates in company required training by established deadline.

  • Complies with all Fairfield standards, applicable health and safety rules and regulation, as well as applicable local, state and federal laws.

  • Any other duties or responsibilities that may be assigned.

Requirements:

  • Minimum of one year experience in a customer service, sales, hospitality or retail position.

  • Experience using Microsoft Outlook, Word, and Excel

  • Ability to read, write, understand, and communicate in English.

  • Intermediate knowledge of Microsoft Outlook, Word and Excel.

  • Strong typing skills.

  • Superior customer service skills including the ability to manage difficult customers and/or situations.

  • Professional verbal and written communication skills.

  • Strong attention to detail, organizational, time-management and problem solving skills.

  • Detail oriented; ability to manage conflicting priorities and to adjust priorities on a daily basis.

  • Ability to work a flexible schedule to include weekends, evenings and holidays

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Resident Service Coordinator

Fairfield Residential LLC